• Resolved a16duvall

    (@a16duvall)


    After updating WooCommerce to 5.1.0 and Database version 5.0.0 the Product Data block on the New Product editor or when editing an existing product does not show the drop down for the Product Type (Simple Product; Variable Product; Bookable Product; etc.). Also none of the other tabs other than General display (Inventory; Shipping; Linked Products; Attributes; etc). I can click on the tab but nothing displays in the main window. I’ve disabled all other plugins and made sure that my Theme was up to date. Has there been a change to where these options are configured? Or Has anyone run into this issue after updating to 5.1.0?

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://threesixtygo.com
    Site address (URL): https://threesixtygo.com
    WC Version: 5.1.0
    REST API Version: ? 5.1.0
    WC Blocks Version: ? 4.4.3
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 2.0.2
    Log Directory Writable: ?
    WP Version: 5.7
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.12
    PHP Post Max Size: 100 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.45.0
    OpenSSL/1.0.1e
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.26-29-log
    Max Upload Size: 100 MB
    Default Timezone is UTC: ? Default timezone is America/Los_Angeles - it should be UTC
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 5.0.0
    WC Database Prefix: wp_04s91ak52n_
    Total Database Size: 7.16MB
    Database Data Size: 5.30MB
    Database Index Size: 1.86MB
    wp_04s91ak52n_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    wp_04s91ak52n_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_04s91ak52n_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_04s91ak52n_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_04s91ak52n_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_04s91ak52n_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_04s91ak52n_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_04s91ak52n_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_04s91ak52n_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_04s91ak52n_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_04s91ak52n_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_04s91ak52n_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_04s91ak52n_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_04s91ak52n_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_04s91ak52n_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp_04s91ak52n_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_04s91ak52n_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_04s91ak52n_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_04s91ak52n_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_04s91ak52n_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_04s91ak52n_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_04s91ak52n_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_04s91ak52n_options: Data: 2.08MB + Index: 0.08MB + Engine InnoDB
    wp_04s91ak52n_postmeta: Data: 0.22MB + Index: 0.17MB + Engine InnoDB
    wp_04s91ak52n_posts: Data: 1.50MB + Index: 0.06MB + Engine InnoDB
    wp_04s91ak52n_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_04s91ak52n_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_04s91ak52n_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_04s91ak52n_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_04s91ak52n_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_04s91ak52n_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_04s91ak52n_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_04s91ak52n_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_04s91ak52n_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_04s91ak52n_wc_bookings_availability: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_04s91ak52n_wc_bookings_availabilitymeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_04s91ak52n_wc_booking_relationships: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_04s91ak52n_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_04s91ak52n_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_04s91ak52n_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_04s91ak52n_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_04s91ak52n_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_04s91ak52n_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_04s91ak52n_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_04s91ak52n_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_04s91ak52n_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_04s91ak52n_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_04s91ak52n_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_04s91ak52n_wpdevart_calendars: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_04s91ak52n_wpdevart_dates: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
    wp_04s91ak52n_wpdevart_extras: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_04s91ak52n_wpdevart_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_04s91ak52n_wpdevart_payments: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_04s91ak52n_wpdevart_reservations: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_04s91ak52n_wpdevart_themes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
    wp_04s91ak52n_yoast_indexable: Data: 0.09MB + Index: 0.08MB + Engine InnoDB
    wp_04s91ak52n_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_04s91ak52n_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_04s91ak52n_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_04s91ak52n_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 26
    custom_css: 1
    nav_menu_item: 11
    oembed_cache: 4
    page: 23
    post: 3
    product: 55
    product_variation: 71
    revision: 190
    shop_order: 26
    wc_membership_plan: 4
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (13) ###
    
    Booking Calendar Extended WpDevArt: by WpDevArt – 20.33
    CoBlocks: by GoDaddy – 2.9.1
    Enable jQuery Migrate Helper: by The WordPress Team – 1.3.0
    Scripts n Styles: by unFocus Projects – 3.5.1
    Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.26
    WooCommerce Bookings: by WooCommerce – 1.15.38
    WooCommerce Memberships: by SkyVerge – 1.21.7
    WooCommerce Payments: by Automattic – 2.2.0
    WooCommerce Shipping & Tax: by Automattic – 1.25.11
    WooCommerce Subscriptions: by WooCommerce – 3.0.14
    WooCommerce: by Automattic – 5.1.0
    Yoast SEO: by Team Yoast – 16.1.1
    WP101 Video Tutorials: by WP101Plugin.com – 0.3
    
    ### Inactive Plugins (7) ###
    
    Akismet Anti-Spam: by Automattic – 4.1.9
    Booking Calendar WpDevArt: by WpDevArt – 2.7.8
    Code Snippets: by Code Snippets Pro – 2.14.1
    Google Ads & Marketing by Kliken: by Kliken – 1.0.7
    Gravity Forms: by Gravity Forms – 2.4.21
    Jetpack by WordPress.com: by Automattic – 9.6
    WooCommerce Bookings Calendar: by Moises Heberle – 1.0.28
    
    ### Dropin Plugins (1) ###
    
    object-cache.php: APCu Object Cache
    
    ### Must Use Plugins (1) ###
    
    System Plugin: by  – 4.5.3
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    
    ### WC Pages ###
    
    Shop base: #209 - /products/
    Cart: #23 - /my-cart/
    Checkout: #24 - /checkout/
    My account: #22 - /my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: Go
    Version: 1.4.3
    Author URL: https://www.godaddy.com
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Archive Template: Your theme has a woocommerce.php file
    you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
    
    Overrides: go/woocommerce/cart/cart.php
    
    ### Memberships ###
    
    Restriction mode:: Hide content only
    Public content:: –
    Excluded from discounts:: –
    Membership plans:: 2 (1 published)
    Tier 2 Membership (draft):: Members: 0Access method: Product(s) purchaseAccess length: Unlimited Subscription: No No access-granting products are purchasable
    Tier 2:: Members: 0Access method: Product(s) purchaseAccess length: Unlimited Subscription: No No access-granting products are purchasable? The plan has purchasing discounts
    but none are active
    
    ### Subscriptions ###
    
    WCS_DEBUG: ? No
    Subscriptions Mode: ? Live
    Subscriptions Live URL: https://threesixtygo.com
    Subscription Statuses: –
    WooCommerce Account Connected: ? Yes
    Active Product Key: ? Yes
    Report Cache Enabled: ? Yes
    Cache Update Failures: ? 0 failure
    
    ### Store Setup ###
    
    Country / State: United States (US) — Washington
    
    ### Payment Gateway Support ###
    
    PayPal Standard: subscriptions
    gateway_scheduled_payments
    subscription_payment_method_change_customer
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    products
    refunds
    
    PayPal Reference Transactions Enabled: ? No
    
    ### Action Scheduler ###
    
    Canceled: 1
    Oldest: 2021-03-18 14:12:42 -0700
    Newest: 2021-03-18 14:12:42 -0700
    
    Complete: 33
    Oldest: 2021-03-08 05:10:57 -0800
    Newest: 2021-04-07 18:38:51 -0700
    
    ### Status report information ###
    
    Generated at: 2021-04-07 21:59:29 -07:00
    
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support abwaita a11n

    (@abwaita)

    Hi @a16duvall,

    This kind of problem is usually caused by a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Let us know how it goes.

    Thread Starter a16duvall

    (@a16duvall)

    @abwaita! Thank you! I switched themes to the Storefront theme and the Product Data started working again. I switched back to my original theme and it is continuing to work! That’s a very weird issue. I had also tried restoring my site from a backup from before this issue started and the Product Data was still broken. Anyway, thanks for the help!

    Plugin Support abwaita a11n

    (@abwaita)

    Glad to hear it – thanks for letting us know!

    If the issue recurs in future, you may want to do a conflict test again, including de/reactivating plugins, to see if you find anything else causing the issue.

    Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Product Data block is not working’ is closed to new replies.