product category page not working

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support fevered – a11n

    (@fevered)

    Hey there!

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Thread Starter jackyli

    (@jackyli)

    
### WordPress Environment ###

WordPress address (URL): https://moditec.store
Site address (URL): https://moditec.store
WC Version: 4.6.0
REST API Version: ? 4.6.0
WC Blocks Version: ? 3.4.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.6.1
Log Directory Writable: ?
WP Version: 5.5.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.23
PHP Post Max Size: 128 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1g-fips

SUHOSIN Installed: –
MySQL Version: 5.7.26-29-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.0.1
WC Database Prefix: wp_
Total Database Size: 24.33MB
Database Data Size: 19.90MB
Database Index Size: 4.43MB
wp_woocommerce_sessions: Data: 0.06MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.09MB + Index: 0.05MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.80MB + Index: 0.43MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 0.09MB + Index: 0.06MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.06MB + Index: 0.05MB + Engine MyISAM
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wp_comments: Data: 0.42MB + Index: 0.14MB + Engine MyISAM
wp_db7_forms: Data: 0.26MB + Index: 0.01MB + Engine MyISAM
wp_duplicator_packages: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_ig_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ig_blocked_emails: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ig_campaigns: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ig_contacts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ig_contacts_ips: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ig_contact_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ig_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ig_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ig_lists: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ig_lists_contacts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ig_mailing_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ig_sending_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailchimp_carts: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wp_mailchimp_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 3.48MB + Index: 0.47MB + Engine MyISAM
wp_postmeta: Data: 10.18MB + Index: 1.89MB + Engine MyISAM
wp_posts: Data: 2.64MB + Index: 0.34MB + Engine MyISAM
wp_pum_subscribers: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_redirection_404: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_redirection_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_redirection_items: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
wp_redirection_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_css: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
wp_revslider_css_bkp: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_layer_animations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_navigations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_sliders: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
wp_revslider_sliders_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_slides: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_revslider_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_static_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_sbi_instagram_feeds_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_sbi_instagram_posts: Data: 0.13MB + Index: 0.00MB + Engine MyISAM
wp_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_termmeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_term_relationships: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wp_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_usermeta: Data: 0.66MB + Index: 0.34MB + Engine MyISAM
wp_users: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
wp_wcpdf_invoice_number: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wp_wc_order_stats: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.04MB + Index: 0.05MB + Engine MyISAM
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yith_ywpar_points_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yoast_indexable: Data: 0.41MB + Index: 0.11MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.07MB + Index: 0.02MB + Engine MyISAM
wp_yoast_seo_meta: Data: 0.03MB + Index: 0.03MB + Engine MyISAM

### Post Type Counts ###

attachment: 2118
custom_css: 1
customize_changeset: 2
la_portfolio: 1
la_testimonial: 3
nav_menu_item: 31
page: 13
popup: 2
popup_theme: 8
post: 3
product: 91
product_variation: 457
revision: 476
shop_coupon: 53
shop_order: 465
shop_order_refund: 23
svplayer: 2
wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (35) ###

All In One SEO Pack: by All in One SEO Team – 3.7.1
Classic Editor: by WordPress Contributors – 1.6
Contact Form 7: by Takayuki Miyoshi – 5.2.2
Contact Form CFDB7: by Arshid – 1.2.5.3
Duplicate Page: by mndpsingh287 – 4.3
Duplicator: by Snap Creek – 1.3.38
Flexible Shipping UPS: by WP Desk – 1.10.0 – Installed version not tested with active version of WooCommerce 4.6.0
Smash Balloon Instagram Feed: by Smash Balloon – 2.5
WPBakery Page Builder: by Michael M - WPBakery.com – 6.0.5
LA-Studio Core: by LA-Studio – 1.0.8
Mailchimp for WooCommerce: by Mailchimp – 2.4.7 – Installed version not tested with active version of WooCommerce 4.6.0
MediaElement.js - HTML5 Audio and Video: by John Dyer – 4.2.8
Official Facebook Pixel: by Facebook – 2.2.0
Popup Maker: by Popup Maker – 1.12.0
Really Simple SSL: by Really Simple Plugins – 3.3.5
Redirection: by John Godley – 4.8
Slider Revolution: by ThemePunch – 6.0.6
Super Video Player: by bPlugins – 1.3.1
Visual Composer Add-on Image Hotspot with Tooltip: by Sike – 1.5.1
Visual Composer KIT: by ThemeLego – 2.0.7
Photo Reviews for WooCommerce: by VillaTheme – 1.1.3.7 – Installed version not tested with active version of WooCommerce 4.6.0
Variation Swatches for WooCommerce: by Emran Ahmed – 1.0.86 – Installed version not tested with active version of WooCommerce 4.6.0
WooCommerce Canada Post Webservice Method: by Jamez Picard – 1.6.7 – Installed version not tested with active version of WooCommerce 4.6.0
WooCommerce Global Payments HPP: by SkyVerge – 2.5.0 (update to version 2.5.1 is available) – Installed version not tested with active version of WooCommerce 4.6.0
WooCommerce Stripe Gateway: by WooCommerce – 4.5.3 – Installed version not tested with active version of WooCommerce 4.6.0
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.7.0
WooCommerce Price Based on Country (Basic): by Oscar Gare – 2.0.11
WooCommerce Shipping & Tax: by Automattic – 1.25.0 – Installed version not tested with active version of WooCommerce 4.6.0
WooCommerce: by Automattic – 4.6.0
Yoast SEO: by Team Yoast – 15.1
Smush: by WPMU DEV – 3.7.1
WPFront Notification Bar: by Syam Mohan – 1.8.1
YITH WooCommerce Featured Audio and Video Content Premium: by YITH – 1.3.2 – Installed version not tested with active version of WooCommerce 4.6.0
YITH WooCommerce Points and Rewards Premium: by YITH – 1.8.0 – Installed version not tested with active version of WooCommerce 4.6.0
YITH WooCommerce Zoom Magnifier: by YITH – 1.3.19

### Inactive Plugins (6) ###

Envato Market: by Envato – 2.0.3
Mantis Package Demo Data: by LA Studio – 1.0.3
reSmush.it Image Optimizer: by reSmush.it – 0.3.11
SG Optimizer: by SiteGround – 5.6.7
W3 Total Cache: by BoldGrid – 0.15.1
YITH WooCommerce Points and Rewards: by YITH – 1.4.9

### Settings ###

API Enabled: –
Force SSL: –
Currency: CAD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #111 - /shop/
Cart: #23 - /cart/
Checkout: #27 - /checkout/
My account: ? Page does not contain the shortcode.
Terms and conditions: #29 - /terms/

### Theme ###

Name: Mantis Child
Version: 1.0
Author URL: https://themeforest.net/user/LA-Studio?ref=LA-Studio
Child Theme: ?
Parent Theme Name: Mantis
Parent Theme Version: 1.1.3
Parent Theme Author URL: https://themeforest.net/user/LA-Studio?ref=LA-Studio
WooCommerce Support: ?

### Templates ###

Overrides: mantis/woocommerce/archive-product.php
mantis/woocommerce/cart/cross-sells.php version 3.0.0 is out of date. The core version is 4.4.0
mantis/woocommerce/content-product.php
mantis/woocommerce/content-single-product.php
mantis/woocommerce/global/quantity-input.php version 3.6.0 is out of date. The core version is 4.0.0
mantis/woocommerce/loop/add-to-cart.php
mantis/woocommerce/loop/loop-end.php
mantis/woocommerce/loop/loop-start.php
mantis/woocommerce/loop/orderby.php
mantis/woocommerce/loop/pagination.php
mantis/woocommerce/loop/sale-flash.php
mantis/woocommerce/product-searchform.php
mantis/woocommerce/single-product/price.php
mantis/woocommerce/single-product/product-image.php
mantis/woocommerce/single-product/related.php version 3.0.0 is out of date. The core version is 3.9.0
mantis/woocommerce/single-product/tabs/tabs.php version 2.4.0 is out of date. The core version is 3.8.0
mantis/woocommerce/single-product/up-sells.php

Outdated Templates: ?
					
					
						Learn how to update

### Geolocation debug info ###

Default customer location: geolocation
MaxMind GeoIP database: ? The MaxMind GeoIP Database does not exist - Geolocation will not function.
MaxMind GeoIP license: ? Geolocation has not been configured. You must enter a valid license key on the MaxMind integration settings page.
MM_COUNTRY_CODE: ?
GEOIP_COUNTRY_CODE: ?
HTTP_CF_IPCOUNTRY: ?
HTTP_X_COUNTRY_CODE: ?
HTTP_X_REAL_IP: 99.228.98.41
HTTP_X_FORWARDED_FOR: ?
REMOTE_ADDR: 99.228.98.41
Real external IP: 2607:fea8:3c21:3ee0:919a:1875:85b2:8e98
WCPBC_USE_REMOTE_ADDR: –
Geolocation Test: ?The MaxMind GeoIP database is required.

### PBC Settings ###

Version: 2.0.11
Base location: CA:ON
Base currency: CAD
Price Based On: shipping
Shipping: ?
Test mode: –
Test country: –
Load products price in background: –
Prices entered with tax: –
Calculate tax based on: shipping
Display prices in the shop: excl

### Zone Pricing US ###

zone_id: us
name: US
countries: AX | AF | AL | DZ | AS | AD | AO | AI | AQ | AG | AR | AM | AW | AU | AT | AZ | BS | BH | BD | BB | BY | PW | BE | BZ | BJ | BM | BT | BO | BQ | BA | BW | BV | BR | IO | BN | BG | BF | BI | KH | CM | CV | KY | CF | TD | CL | CN | CX | CC | CO | KM | CG | CD | CK | CR | HR | CU | CW | CY | CZ | DK | DJ | DM | DO | EC | EG | SV | GQ | ER | EE | ET | FK | FO | FJ | FI | FR | GF | PF | TF | GA | GM | GE | DE | GH | GI | GR | GL | GD | GP | GU | GT | GG | GN | GW | GY | HT | HM | HN | HK | HU | IS | IN | ID | IR | IQ | IE | IM | IL | IT | CI | JM | JP | JE | JO | KZ | KE | KI | KW | KG | LA | LV | LB | LS | LR | LY | LI | LT | LU | MO | MG | MW | MY | MV | ML | MT | MH | MQ | MR | MU | YT | MX | FM | MD | MC | MN | ME | MS | MA | MZ | MM | NA | NR | NP | NL | NC | NZ | NI | NE | NG | NU | NF | KP | MK | MP | NO | OM | PK | PS | PA | PG | PY | PE | PH | PN | PL | PT | PR | QA | RE | RO | RU | RW | ST | BL | SH | KN | LC | SX | MF | PM | VC | WS | SM | SA | SN | RS | SC | SL | SG | SK | SI | SB | SO | ZA | GS | KR | SS | ES | LK | SD | SR | SJ | SZ | SE | CH | SY | TW | TJ | TZ | TH | TL | TG | TK | TO | TT | TN | TR | TM | TC | TV | UG | UA | AE | GB | US | UM | UY | UZ | VU | VA | VE | VN | VG | VI | WF | EH | YE | ZM | ZW
currency: USD
exchange_rate: 0.83
auto_exchange_rate: no
disable_tax_adjustment: no

### Action Scheduler ###

Complete: 365
Oldest: 2020-09-14 16:16:54 -0400
Newest: 2020-10-15 12:33:27 -0400
    Plugin Support fevered – a11n

    (@fevered)

    Thanks for that!

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Thread Starter jackyli

    (@jackyli)

    I tried both, but still not working

    Thread Starter jackyli

    (@jackyli)

    Anyway I fixed it, I got two plugins for SEO, Yoast SEO and All In One SEO Pack, I deactivate Yoast SEO should do it

    Plugin Support fevered – a11n

    (@fevered)

    Hey there!

    Glad to hear you were able to figure out what the issue was – thanks for letting us know!

    I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘product category page not working’ is closed to new replies.