Product category count showing (0)

Hi,

What did You mean that Category count is showing “0”?

Regards,
Oleg

I turned the feature off currently. But If I choose to show the product count on the categories, every one of the categories seems to break after the top level ajax filter. So if I have a top filter with 2 options and each options has 150 products, then it will say the count next to them. However, all the ajax filters underneath will show (0) products even though there are products listed with those categories to be filtered. Also, if I click one of them it shows “no results match your filters” which makes no sense because there are a ton of products that match those.

If I turn off the counts and updating filters after a selection is made, it works fine. So it’s almost like there are 2 issues. 1. That the filters updating the count after the selection won’t work and 2. that the counts are incorrect after the top level filter. I assume based on the way it is breaking it would be a javascript bug.

We will fix this in next plugin release.
This problem appeared after one of the updates for WooCommerce.

Regards,
Oleg

Do you have any estimated date on when that will occur? Is it like a 1-2 day thing or a couple weeks?

I am working only with paid version and already updated this, free version is already fixed too, but i don’t know when new version will be released.
I am releasing only the paid version, but no more.

Regards,
Oleg

Works for me. I have the paid version. I saw the update this morning but was nervous to pull the trigger.

There is still a bug that the product counts are not updating when a filter is selected. Unless this is not a feature of the product. I was hoping that when I drill down results the remaining item counts would update.

Please provide some more information about this bug or do a few screenshots and we will try to fix this, because on page that You provide i didn’t see product count in any widgets.

Regards,
Oleg

I turned the counts off because they are unnecessary if this other feature doesn’t really work. Essentially if a count on one filter is 100 and another filter is 50. When I click the one with 100 I assumed the one with 50 would update the count to what is currently available. So I wanted the counts to be updating as you select.

The easiest way to test if it is working would be having the filters that don’t have products to display as none and as you click filters, you would notice other filters start to disappear. Essentially something to the effect of https://www.chewy.com/dog/dog-288?query=USA but they are reloading the page where I assume this one would be ajax and happening live.

This feature works like this and if you want to hide values without products, then in plugin settings enable Hide values without products.

If you select values in one filter, count changes only in other filters. If it didn’t work, then enable Reload amount of products and Show product count per attributes in widgets and I will help with this problem.

Regards,
Oleg

I have updated the settings to your request so you can take a look. Here is the link again. https://www.nutripaws.com/all-products

Right now when you drill down results the product counts are not updating. Not sure if this is a cache issue or something.

I included a link to a screen shot of my current settings.

https://dl.dropboxusercontent.com/u/5150865/Screen%20Shot%202015-12-18%20at%2011.36.23%20AM.png

Hi,

You used product categories for all widgets, that’s what I said, You select value in one filter and count changes in other filter, not in another product categories.
For this use different attributes.

Regards,
Oleg

So just so I understand, rather than using categories for every term I am using to drill down, I should just use one or two main categories and then add the rest of the values as attributes? If that is the case I will mark this as resolved and re-upload the products. If anything comes up I might pop back in to ask another question. Is there an easier way I can contact you besides here? I don’t want to post my email on the thread as I am sure you don’t either but if there is something I can do in that respect for the future that would be really helpful. Thanks again fro all your help.

All right. Use categories, as example, for brands and attributes for other values. With this all will be work correct.
As for the paid version of the plugin, you can write on the support page on the BeRocket site https://berocket.com/support/product/woocommerce-ajax-products-filter

Regards,
Oleg