Product attribute values not showing front end
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Hi,
We are having an issue where any newly added values in a product attribute are not showing in the drop down box at the front end of the product.
They are visible and working in the back end of the product when editing, but are not visible/there on the front end.
I have some photos of the issue but cannot add them anywhere.
Kind regards
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Hi @carriekay
To share screenshots on these forums we recommend https://snipboard.io – please follow the instructions on that page, then paste the URL in this thread.
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Hi Mirko,
The two screenshots are below:
snipboard.io/gUM7mw.jpg
snipboard.io/ovuNFj.jpgThe status report is as follows:
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Force SSL: – Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #5 - /shop/ Basket: #74 - /cart-2/ Checkout: #75 - /checkout-2/ My account: #76 - /my-account-2/ Terms and conditions: #29157 - /terms-and-conditions/ ### Theme ### Name: Woostify Version: 1.9.6 (update to version 1.9.9 is available) Author URL: https://woostify.com/about Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: – ### TI WooCommerce Wishlist Templates ### Overrides: – ### Action Scheduler ### Complete: 2,108 Oldest: 2021-10-22 10:58:06 +0100 Newest: 2021-11-22 09:31:11 +0000 Failed: 25,407 Oldest: 2020-03-05 23:00:10 +0000 Newest: 2021-11-22 08:58:16 +0000 Pending: 1 Oldest: 2021-11-26 10:51:08 +0000 Newest: 2021-11-26 10:51:08 +0000 ### Status report information ### Generated at: 2021-11-22 09:54:22 +00:00
Hi @carriekay
Thank you for sending over the screenshots and your System Status.
I am not able to replicate the same behavior on my test site which is running on a basic setup of WordPress, WooCommerce and the Storefront theme.
Does it work if you disable all plugins (except WooCommerce) and you switch to a default theme like Storefront or Twenty Twenty?
If the attributes terms are being displayed then the issue is caused by a plugin/theme conflict with WooCommerce.
Here are the steps for doing a conflict test:
https://docs.woocommerce.com/document/how-to-test-for-conflicts/
Make sure you have a full backup in place of your site and database before making any changes.
Let us know how it goes.
Hi there,
It’s been a while since we last heard back from you. I’m going to mark this thread as resolved.
Hopefully, you were able to find a way forward with the issue – we’ll be here if and/or when you are ready to continue.
- The topic ‘Product attribute values not showing front end’ is closed to new replies.