• Resolved carriekay

    (@carriekay)


    Hi,

    We are having an issue where any newly added values in a product attribute are not showing in the drop down box at the front end of the product.

    They are visible and working in the back end of the product when editing, but are not visible/there on the front end.

    I have some photos of the issue but cannot add them anywhere.

    Kind regards

Viewing 4 replies - 1 through 4 (of 4 total)
  • Mirko P.

    (@rainfallnixfig)

    Hi @carriekay

    To share screenshots on these forums we recommend https://snipboard.io – please follow the instructions on that page, then paste the URL in this thread.

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Thread Starter carriekay

    (@carriekay)

    Hi Mirko,
    The two screenshots are below:
    snipboard.io/gUM7mw.jpg
    snipboard.io/ovuNFj.jpg

    The status report is as follows:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.renek.co.uk/wp
    Site address (URL): https://www.renek.co.uk
    WC Version: 5.9.0
    REST API Version: ? 5.9.0
    WC Blocks Version: ? 6.1.0
    Action Scheduler Version: ? 3.3.0
    WC Admin Version: ? 2.8.0
    Log Directory Writable: ?
    WP Version: 5.8.2
    WP Multisite: –
    WP Memory Limit: 255 MB
    WP Debug Mode: –
    WP Cron: –
    Language: en_GB
    External object cache: ?
    
    ### Server Environment ###
    
    Server Info: nginx/1.21.4
    PHP Version: 7.4.25
    PHP Post Max Size: 128 MB
    PHP Time Limit: 180
    PHP Max Input Vars: 3000
    cURL Version: 7.29.0
    NSS/3.53.1
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.0.38-MariaDB
    Max Upload Size: 128 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 5.9.0
    WC Database Prefix: wp_
    Total Database Size: 315.85MB
    Database Data Size: 200.24MB
    Database Index Size: 115.61MB
    wp_woocommerce_sessions: Data: 5.02MB + Index: 0.16MB + Engine InnoDB
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    ### Post Type Counts ###
    
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    attachment: 3675
    custom_css: 3
    customize_changeset: 1
    elementor_library: 8
    feedback: 63
    groovy_menu_preset: 1
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    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (36) ###
    
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    Amelia: by TMS – 2.6
    BackUpWordPress: by XIBO Ltd – 3.11
    Classic Editor: by WordPress Contributors – 1.6.2
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    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
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    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
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    Shop base: #5 - /shop/
    Basket: #74 - /cart-2/
    Checkout: #75 - /checkout-2/
    My account: #76 - /my-account-2/
    Terms and conditions: #29157 - /terms-and-conditions/
    
    ### Theme ###
    
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    Author URL: https://woostify.com/about
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    
    ### TI WooCommerce Wishlist Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 2,108
    Oldest: 2021-10-22 10:58:06 +0100
    Newest: 2021-11-22 09:31:11 +0000
    
    Failed: 25,407
    Oldest: 2020-03-05 23:00:10 +0000
    Newest: 2021-11-22 08:58:16 +0000
    
    Pending: 1
    Oldest: 2021-11-26 10:51:08 +0000
    Newest: 2021-11-26 10:51:08 +0000
    
    ### Status report information ###
    
    Generated at: 2021-11-22 09:54:22 +00:00
    
    Mirko P.

    (@rainfallnixfig)

    Hi @carriekay

    Thank you for sending over the screenshots and your System Status.

    I am not able to replicate the same behavior on my test site which is running on a basic setup of WordPress, WooCommerce and the Storefront theme.

    Does it work if you disable all plugins (except WooCommerce) and you switch to a default theme like Storefront or Twenty Twenty?

    If the attributes terms are being displayed then the issue is caused by a plugin/theme conflict with WooCommerce.

    Here are the steps for doing a conflict test:

    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Make sure you have a full backup in place of your site and database before making any changes.

    Let us know how it goes.

    Mirko P.

    (@rainfallnixfig)

    Hi there,

    It’s been a while since we last heard back from you. I’m going to mark this thread as resolved.

    Hopefully, you were able to find a way forward with the issue – we’ll be here if and/or when you are ready to continue.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Product attribute values not showing front end’ is closed to new replies.