Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Tarek Aziz

    (@tarekht)

    Hi @atlantis1525,

    Thank you very much for reaching out to us ??

    I have carefully reviewed your message and understand your concern.

    Could you please check whether the option shown in the screenshot below is enabled?

    https://tppr.me/k3pLEC

    To check the option, please visit Products > Attributes > Edit your Attribute

    If you encounter any difficulty, please create a ticket in our dedicated support center:

    https://woolentor.com/contact/

    Our support team will certainly assist you with this.

    Wishing you a fantastic day ahead!

    Kind regards,
    Tarek

    Thread Starter atlantis1525

    (@atlantis1525)

    I selected the option you mentioned. However, as you can see in the products in the links I gave above, nothing has changed.

    Also, I registered with the [email protected] e-mail address from the link you gave and I wanted to enter to create a ticket, but it gives an incorrect user or password warning. There may be an error on your site.

    Plugin Contributor Tarek Aziz

    (@tarekht)

    Hi @atlantis1525,

    Thank you very much for your response. I am sorry to hear that the issue persists.

    As for the inconvenience you experienced while trying to create a ticket, I sincerely apologize for the trouble.

    After carefully reviewing the details, the issue you described above seems quite unusual.

    However, don’t worry about it – we’ll definitely assist you with this.

    Could you please try selecting the option “Pre Sale Questions / WP.org Free Version” from the dropdown and submit a ticket with the necessary details about the issue?

    For your convenience, here’s a screenshot to guide you: https://ibb.co.com/CwBwKFb

    The best part is that this process doesn’t require you to create an account.

    I hope this helps. We’re looking forward to resolving this issue promptly!

    Wishing you a wonderful day ahead!

    Best regards,
    Tarek

    Plugin Author Zenaul Islam

    (@zenaulislam)

    It looks like your issue has been resolved or managed on your end. We will now mark this ticket as resolved. If you encounter any other issues, please feel free to create a new ticket.

Viewing 4 replies - 1 through 4 (of 4 total)
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