“Product Add-Ons” not showing in My Subscriptions or Downloads

  • Resolved hellothereuk

    (@hellothereuk)


    8 months, 2 weeks ago

    I’ve made support tickets for this but nobody is responding ironically as the confirmation email says “This order entitles you to updates and support for the duration of your subscription”

    I purchased “Product Add-Ons” through woo.com/products/product-add-ons for $79 (i’m in the uk, not sure why it was in dollars) – it did loads of confusing stuff forcing me to make a wordpress login linked to my woo.com login, which i did (but they each have a different email address), and i’ve got a confirmation email of this purchase.

    It doesn’t show in Downloads or My Subscriptions on Woo.com, or on anywhere on my WordPress site, if i click any links in the Confirmation email of the purchase they all lead to a page saying “this is not your order” or “invalid order”.

    Where is the product i’ve paid for?

    • This topic was modified 8 months, 2 weeks ago by hellothereuk.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hey there, @hellothereuk! Thanks for contacting us. I’m happy to help you.

    Since you have a paid license, you can have support via email. Actually, support for paid extensions is only handled via email or chat, as we are not able to discuss private information on the public forum.

    Have you created a ticket here: https://woocommerce.com/my-account/create-a-ticket/ ?

    If you have, do you mind sharing the ticket number so we can take a look?

    Please make sure to create a ticket via the account/email used to purchase the extension.

    Looking forward to your reply.

    Have a wonderful day!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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