Product Add On appearing twice in order screen

  • I have been using this plugin since May with no issues. However, recently I noticed that after I click on Update to change an order status from Processing to Completed any Product Add Ons appear twice in the order page and when I print a PDF invoice. It does not add on the price of the Add On twice it just displays it twice. Any help would be appreciated. here is a link to an image showing the problem. https://powermusicsoftware.com/newsletters/news_images/error.jpg

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author YITHEMES

    (@yithemes)

    Hi,
    and thank you for writing in!

    We have just tried it in our local installation and it works fine!

    Maybe some plugins you have installed (or your theme) conflict with it and cause this issue. This case, you should isolate the plugin behavior to understand what is causing this issue. To do this, Please, try to deactivate all plugins, leaving only WooCommerce and YITH WooCommerce Product Add-Ons active, and see if the problem is solved. If so, try to activate them again, one by one, to see which one causes the issue.
    If the problem isn’t caused by a plugin, try to activate the default theme Twenty Sixteen and see if you have the same issue.
    Also, if you have customized some files in your theme, please try with a fresh installation without any customization.

    Please try this solution and let us know what’s the result.

    I am getting same issue. Was you able to fix it? please let me know how

    Plugin Author YITHEMES

    (@yithemes)

    Hi there,

    Have you try to make the previous tests ?

    We have just tried it in our local installation and it works fine!

    Maybe some plugins you have installed (or your theme) conflict with it and cause this issue. This case, you should isolate the plugin behavior to understand what is causing this issue. To do this, Please, try to deactivate all plugins, leaving only WooCommerce and YITH WooCommerce Product Add-Ons active, and see if the problem is solved. If so, try to activate them again, one by one, to see which one causes the issue.
    If the problem isn’t caused by a plugin, try to activate the default theme Twenty Sixteen and see if you have the same issue.
    Also, if you have customized some files in your theme, please try with a fresh installation without any customization.

    Please try this solution and let us know what’s the result.

Viewing 3 replies - 1 through 3 (of 3 total)
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