producer selector

  • Resolved albertoarias

    (@albertoarias)


    2 months ago

    I have detected incorrect behavior when choosing options within a product that I believe is related to WooCommerce.
    It is about when selecting the options in a product, once the choice is discarded, a new choice is not allowed, the options are blocked…
    Explanatory video attached.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @albertoarias

    This kind of problem is usually caused by a conflict with your theme or with another plugin. The best way to determine this is to:

    • Temporarily switch your theme to Storefront or Twenty Twenty-Four
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    I hope that helps! Let me know once you have done a conflict test!

    Thread Starter albertoarias

    (@albertoarias)

    Hello shameemreza, thanks for the response, I already followed the steps you mentioned without result. I also cleared the cache of a plugin like wprocket, but it had no effect….

    Plugin Contributor Nadir Seghir a11n

    (@assassinateur)

    I’m unable to reproduce this honestly, this seems like an issue from the theme or a plugin hooking there?

Viewing 3 replies - 1 through 3 (of 3 total)
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