processing stuck at 0%

I saw this fatal error log but I don’t understand it, because 549.453.824 bytes is higher than 11.660.440 bytes… And it seems related to Facebook for Woocommerce.

But this other one indicates that we tried to allocate more than 10Gb when maximun is 549Mb:

2021-09-10T10:49:26+00:00 CRITICAL Allowed memory size of 549453824 bytes exhausted (tried to allocate 10031404968 bytes) en /var/www/vhosts/cunipic.com/store.cunipic.com/wp-content/plugins/woocommerce/includes/admin/views/html-admin-page-status-logs.php en la línea 46

Hosting service support informs that it seems to be related with Product Feed Pro for Woocommerce…

Our php configuration right now are these:
memory_limit: 1024M
max_execution_time: 300
max_input_time: 120
post_max_size: 50M
upload_max_filesize: 2M

Hosting service support informs that it seems to be related with Product Feed Pro for Woocommerce…

–> can they elaborate as to why they think so? Our plugin definitely doesn’t take up this much memory and does not take this much time to execute a batch.

Alternatively what you could try is lowering the batch size from the default 750 products per batch to a much lower batch, such as 250. This is how you can do so: https://adtribes.io/batch-size-configuration-product-feed/

Thank you,

I’ve reduced batch size to 250, but it’s not working, and I’ve asked for more datails to Hosting service support.

When I have the answer I will post it here.

There seems to be no conclusive reason from the hosting service either.
If we can’t solve the problem, I think I’ll have to try another feed plugin.

Well “something” is already eating up a lot of your maximum allowed memory usage on your website. You probably have some heavy plugins running. When then our plugin comes by and loads product information into memory it is being pushed over the maximum allowed memory usage in total. The only thing we can do to lower the memory usage of our plugin is lowering the batch size (which you already tried). So maybe give it a shot to lower it even to a 100. Than again, it would be better to identify what else is causing the high memory usage of your website.

Something has moved… After changing batch size from 250 to 100, processing is now stuck at 50%.

And errors are still showing in your WooCommerce fatal error log of today I suspect? Well you could try lowering the batch size even more but like mentioned its probably better if you are able to figure out what is eating all the memory on your website.

Hi,

Assuming the issue at hand has been resolved or our support is no longer required I am going to close this topic for housekeeping reasons now.

Please do not hesitate to reach out to our support-team again whenever you need our help.