Processing Orders not showing

Hi @luketapis!

To further check into this, kindly provide us the following:

• Your System Status: You can find it via WooCommerce > Status. Select ‘Get system report’ and then ‘Copy for support’. Once you do this, paste in here your response.
• Fatal Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

Thanks!

Hi Juan.

Thank you for the fast reply.

### WordPress Environment ###

WordPress address (URL): https://tools4car.co.uk
Site address (URL): https://tools4car.co.uk
WC Version: 6.1.1
REST API Version: ? 6.1.1
WC Blocks Version: ? 6.8.0
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.0.3
Log Directory Writable: ?
WP Version: 5.8.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ?
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.26
PHP Post Max Size: 32 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.7.36-cll-lve
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.1.1
WC Database Prefix: wp_wx2a150n8t_
Total Database Size: 311.11MB
Database Data Size: 268.59MB
Database Index Size: 42.52MB
wp_wx2a150n8t_woocommerce_sessions: Data: 45.06MB + Index: 2.08MB + Engine InnoDB
wp_wx2a150n8t_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wx2a150n8t_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wx2a150n8t_woocommerce_downloadable_product_permissions: Data: 1.31MB + Index: 1.56MB + Engine MyISAM
wp_wx2a150n8t_woocommerce_order_items: Data: 0.92MB + Index: 0.40MB + Engine MyISAM
wp_wx2a150n8t_woocommerce_order_itemmeta: Data: 4.61MB + Index: 3.56MB + Engine MyISAM
wp_wx2a150n8t_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wx2a150n8t_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wx2a150n8t_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wx2a150n8t_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wx2a150n8t_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wx2a150n8t_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wx2a150n8t_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wx2a150n8t_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wx2a150n8t_actionscheduler_actions: Data: 1.02MB + Index: 0.63MB + Engine InnoDB
wp_wx2a150n8t_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wx2a150n8t_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wx2a150n8t_actionscheduler_logs: Data: 0.22MB + Index: 0.16MB + Engine InnoDB
wp_wx2a150n8t_aiowps_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wx2a150n8t_aiowps_failed_logins: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wx2a150n8t_aiowps_global_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wx2a150n8t_aiowps_login_activity: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wx2a150n8t_aiowps_login_lockdown: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wx2a150n8t_aiowps_permanent_block: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wx2a150n8t_bv_activities_store: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wx2a150n8t_check_email_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wx2a150n8t_commentmeta: Data: 1.34MB + Index: 1.20MB + Engine MyISAM
wp_wx2a150n8t_comments: Data: 4.47MB + Index: 2.12MB + Engine MyISAM
wp_wx2a150n8t_e_submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wx2a150n8t_e_submissions_actions_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wx2a150n8t_e_submissions_values: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wx2a150n8t_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wx2a150n8t_options: Data: 6.13MB + Index: 0.42MB + Engine InnoDB
wp_wx2a150n8t_postmeta: Data: 90.61MB + Index: 19.40MB + Engine MyISAM
wp_wx2a150n8t_posts: Data: 93.48MB + Index: 2.78MB + Engine MyISAM
wp_wx2a150n8t_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_wx2a150n8t_terms: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_wx2a150n8t_term_relationships: Data: 0.07MB + Index: 0.16MB + Engine MyISAM
wp_wx2a150n8t_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wx2a150n8t_usermeta: Data: 6.53MB + Index: 3.84MB + Engine MyISAM
wp_wx2a150n8t_users: Data: 0.48MB + Index: 0.57MB + Engine MyISAM
wp_wx2a150n8t_wc_admin_notes: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wp_wx2a150n8t_wc_admin_note_actions: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wx2a150n8t_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wx2a150n8t_wc_customer_lookup: Data: 0.16MB + Index: 0.15MB + Engine MyISAM
wp_wx2a150n8t_wc_download_log: Data: 1.52MB + Index: 0.58MB + Engine InnoDB
wp_wx2a150n8t_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wx2a150n8t_wc_order_product_lookup: Data: 0.21MB + Index: 0.21MB + Engine MyISAM
wp_wx2a150n8t_wc_order_stats: Data: 0.14MB + Index: 0.11MB + Engine MyISAM
wp_wx2a150n8t_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wx2a150n8t_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wx2a150n8t_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wx2a150n8t_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wx2a150n8t_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wx2a150n8t_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wx2a150n8t_wfblockediplog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wx2a150n8t_wfblocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wx2a150n8t_wfconfig: Data: 2.31MB + Index: 0.01MB + Engine MyISAM
wp_wx2a150n8t_wfcrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wx2a150n8t_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wx2a150n8t_wffilemods: Data: 3.22MB + Index: 0.69MB + Engine MyISAM
wp_wx2a150n8t_wfhits: Data: 0.85MB + Index: 0.12MB + Engine MyISAM
wp_wx2a150n8t_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wx2a150n8t_wfissues: Data: 0.17MB + Index: 0.04MB + Engine MyISAM
wp_wx2a150n8t_wfknownfilelist: Data: 1.61MB + Index: 0.21MB + Engine MyISAM
wp_wx2a150n8t_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wx2a150n8t_wflocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wx2a150n8t_wflogins: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wx2a150n8t_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wx2a150n8t_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wx2a150n8t_wfnotifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wx2a150n8t_wfpendingissues: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wx2a150n8t_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wx2a150n8t_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wx2a150n8t_wfstatus: Data: 0.48MB + Index: 0.15MB + Engine MyISAM
wp_wx2a150n8t_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wx2a150n8t_wpforms_tasks_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wx2a150n8t_xcloner_scheduler: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wx2a150n8t_yoast_indexable: Data: 0.78MB + Index: 0.23MB + Engine MyISAM
wp_wx2a150n8t_yoast_indexable_hierarchy: Data: 0.28MB + Index: 0.67MB + Engine MyISAM
wp_wx2a150n8t_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wx2a150n8t_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wx2a150n8t_yoast_seo_links: Data: 0.14MB + Index: 0.04MB + Engine MyISAM

### Post Type Counts ###

amn_mi-lite: 3
attachment: 733
custom_css: 2
elementor_library: 2
feedback: 9
nav_menu_item: 13
ocean_modal_window: 1
oceanwp_library: 1
page: 23
post: 3
product: 90
revision: 408
shop_coupon: 4
shop_order: 9777
shop_order_refund: 121
wpcf7_contact_form: 1
wpforms: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?Error messages should not be shown to visitors.

### Active Plugins (22) ###

Akismet Anti-Spam: by Automattic – 4.2.1
Beeketing For WooCommerce: by Beeketing – 3.8.16
Check & Log Email: by WPChill – 1.0.4
Contact Form 7: by Takayuki Miyoshi – 5.5.4
Free Downloads WooCommerce: by Square One Media – 3.3.32
Elementor Pro: by Elementor.com – 3.5.1
Elementor: by Elementor.com – 3.5.3
Express Checkout via PayPal for WooCommerce: by wpgateways – 4.0.5
GTranslate: by Translate AI Multilingual Solutions – 2.9.7
Homepage Control: by WooThemes – 2.0.3
Image Widget: by Modern Tribe
Inc. – 4.4.7

Ocean Extra: by OceanWP – 1.9.2
Premium Addons for Elementor: by Leap13 – 4.8.3
Smart PayPal Checkout For WooCommerce: by mbjtech – 2.0.9
UpdraftPlus – Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.1

WooCommerce Blocks: by Automattic – 6.8.0
WooCommerce Payments: by Automattic – 3.6.0
WooCommerce: by Automattic – 6.1.1
WooSwipe: by Thrive Website Design – 1.1.13
Yoast SEO: by Team Yoast – 17.9
Analytify – Google Analytics Dashboard: by Analytify – 4.1.6
WPForms Lite: by WPForms – 1.7.2

### Inactive Plugins (0) ###

### Settings ###

API Enabled: ?
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #4 – /shop-2/
Cart: #5 – /cart/
Checkout: #6 – /checkout/
My account: #7 – /my-account/
Terms and conditions: #13 – /terms-conditions/

### Theme ###

Name: OceanWP
Version: 3.1.2
Author URL: https://oceanwp.org/about-me/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: oceanwp/woocommerce/cart/mini-cart.php
oceanwp/woocommerce/content-single-product.php
oceanwp/woocommerce/loop/loop-start.php
oceanwp/woocommerce/single-product/title.php

### WooCommerce Payments ###

Version: 3.6.0
Connected to WPCOM: Yes
Blog ID: 31279121
Account ID: acct_1JxYPx2ETNQSIwXG

### Action Scheduler ###

Complete: 1,618
Oldest: 2021-12-21 20:52:39 +0000
Newest: 2022-01-21 16:43:43 +0000

Failed: 2
Oldest: –
Newest: –

Pending: 12
Oldest: 2022-01-21 18:43:43 +0000
Newest: 2022-01-25 15:38:36 +0000

### Status report information ###

Generated at: 2022-01-21 17:50:27 +00:00

LOGS:

12-22-2021 @ 00:30:16 – Array
(
[mc_gross] => 9.98
[invoice] => [email protected]
[protection_eligibility] => Eligible
[address_status] => confirmed
[item_number1] => Elsawin
[payer_id] => EM6TJBTELK5XC
[tax] => 0.00
[address_street] => 2995 Hogansville Rd
[payment_date] => 16:29:49 Dec 21, 2021 PST
[payment_status] => Completed
[charset] => windows-1252
[address_zip] => 30241
[mc_shipping] => 0.00
[mc_handling] => 0.00
[first_name] => Larry
[mc_fee] => 0.79
[address_country_code] => US
[address_name] => Larry Ledford
[notify_version] => 3.9
[custom] =>
[payer_status] => verified
[business] => [email protected]
[address_country] => United States
[num_cart_items] => 1
[address_city] => Lagrange
[verify_sign] => Am82Np6AEAAE8c8ZFN8ZSYXcXhsZAV71gaJxJVVmGwMWaiOOPIPApDTD
[payer_email] => [email protected]
[tax1] => 0.00
[txn_id] => 11E056705N9947434
[payment_type] => instant
[last_name] => Ledford
[address_state] => GA
[item_name1] => ELSAWIN 6.0 2017 Audi Volkswagen Seat Skoda Service Repair Manual WINDOWS FULL
[receiver_email] => [email protected]
[payment_fee] =>
[shipping_discount] => 0.00
[quantity1] => 1
[insurance_amount] => 0.00
[receiver_id] => 2CJ2YUEYPEM34
[txn_type] => cart
[discount] => 0.00
[mc_gross_1] => 9.98
[mc_currency] => GBP
[residence_country] => US
[shipping_method] => Default
[transaction_subject] =>
[payment_gross] =>
[ipn_track_id] => e9c54b4ebdbf0
[IPN_status] => Verified
)

12-22-2021 @ 09:56:10 – Array
(
[mc_gross] => 39.98
[invoice] => [email protected]
[protection_eligibility] => Eligible
[address_status] => confirmed
[item_number1] => Odis-1
[payer_id] => VFVZGCFP6ACMG
[tax] => 0.00
[address_street] => 1242 Calle Christopher
[payment_date] => 01:55:49 Dec 22, 2021 PST
[payment_status] => Completed
[charset] => windows-1252
[address_zip] => 92024-5519
[mc_shipping] => 0.00
[mc_handling] => 0.00
[first_name] => Hunter
[mc_fee] => 2.26
[address_country_code] => US
[address_name] => Hunter Lin-Javelet
[notify_version] => 3.9
[custom] =>
[payer_status] => verified
[business] => [email protected]
[address_country] => United States
[num_cart_items] => 1
[address_city] => Encinitas
[verify_sign] => AMf6mSGthj85tgKcHztiTNQlA3dkArM9iZErrPbUo59YXid6goOvBHK1
[payer_email] => [email protected]
[tax1] => 0.00
[txn_id] => 7WS80256SV783942D
[payment_type] => instant
[last_name] => Lin
[address_state] => CA
[item_name1] => ODIS 7.2.1 with the latest data update 70201.101.70
[receiver_email] => [email protected]
[payment_fee] =>
[shipping_discount] => 0.00
[quantity1] => 2
[insurance_amount] => 0.00
[receiver_id] => 2CJ2YUEYPEM34
[txn_type] => cart
[discount] => 0.00
[mc_gross_1] => 39.98
[mc_currency] => GBP
[residence_country] => US
[shipping_method] => Default
[transaction_subject] =>
[payment_gross] =>
[ipn_track_id] => a4d302b29680d
[IPN_status] => Invalid
)

12-22-2021 @ 10:52:11 – Array
(
[mc_gross] => 19.99
[invoice] => [email protected]
[protection_eligibility] => Eligible
[address_status] => confirmed
[item_number1] =>
[payer_id] => WJ86ADPPQ3UJU
[tax] => 0.00
[address_street] => 5 Impasse Champs Marchands
[payment_date] => 02:51:42 Dec 22, 2021 PST
[payment_status] => Completed
[charset] => windows-1252
[address_zip] => 26540
[mc_shipping] => 0.00
[mc_handling] => 0.00
[first_name] => Romain
[mc_fee] => 1.14
[address_country_code] => FR
[address_name] => Romain MICOUD
[notify_version] => 3.9
[custom] =>
[payer_status] => verified
[business] => [email protected]
[address_country] => France
[num_cart_items] => 1
[address_city] => MOURS SAINT EUSEBE
[verify_sign] => ASB.fYpGFlYNm22W75MUr6IfcuqAAZgz1.O7lYFlv4TDkUx1ahaoS9p1
[payer_email] => [email protected]
[tax1] => 0.00
[txn_id] => 1TK26394XG265481H
[payment_type] => instant
[last_name] => MICOUD
[address_state] =>
[item_name1] => Diagbox 9.91
[receiver_email] => [email protected]
[payment_fee] =>
[shipping_discount] => 0.00
[quantity1] => 1
[insurance_amount] => 0.00
[receiver_id] => 2CJ2YUEYPEM34
[txn_type] => cart
[discount] => 0.00
[mc_gross_1] => 19.99
[mc_currency] => GBP
[residence_country] => FR
[shipping_method] => Default
[transaction_subject] =>
[payment_gross] =>
[ipn_track_id] => c4532f304a1a9
[IPN_status] => Verified
)

12-22-2021 @ 11:19:40 – Array
(
[mc_gross] => 18.98
[invoice] => [email protected]
[protection_eligibility] => Eligible
[address_status] => confirmed
[item_number1] =>
[tax] => 0.00
[item_number2] =>
[payer_id] => VFVZGCFP6ACMG
[address_street] => 1242 Calle Christopher
[payment_date] => 03:19:14 Dec 22, 2021 PST
[payment_status] => Completed
[charset] => windows-1252
[address_zip] => 92024-5519
[mc_shipping] => 0.00
[mc_handling] => 0.00
[first_name] => Hunter
[mc_fee] => 1.23
[address_country_code] => US
[address_name] => Hunter Lin-Javelet
[notify_version] => 3.9
[custom] =>
[payer_status] => verified
[business] => [email protected]
[address_country] => United States
[num_cart_items] => 2
[address_city] => Encinitas
[verify_sign] => Arul4tWDN06cGc0cvfJc8JA-tlNWAt–FXrZowEaTeHIV1K.1HD3TyuN
[payer_email] => [email protected]
[tax1] => 0.00
[tax2] => 0.00
[txn_id] => 4L2129062N9434624
[payment_type] => instant
[last_name] => Lin
[address_state] => CA
[item_name1] => JLR IDS /SDD v138.02 Jaguar/Land Rover Diagnostic Software
[receiver_email] => [email protected]
[item_name2] => ODIS 9.2.2 Engineering SOFTWARE
[payment_fee] =>
[shipping_discount] => 0.00
[quantity1] => 1
[insurance_amount] => 0.00
[quantity2] => 1
[receiver_id] => 2CJ2YUEYPEM34
[txn_type] => cart
[discount] => 0.00
[mc_gross_1] => 9.99
[mc_currency] => GBP
[mc_gross_2] => 8.99
[residence_country] => US
[shipping_method] => Default
[transaction_subject] =>
[payment_gross] =>
[ipn_track_id] => 6a190799c9811
[IPN_status] => Verified
)

12-22-2021 @ 11:41:40 – Array
(
[mc_gross] => 9.97
[invoice] => [email protected]
[protection_eligibility] => Eligible
[address_status] => confirmed
[item_number1] => Delphi 2017-1
[payer_id] => PB36NAQ6QBJ3E
[tax] => 0.00
[address_street] => Furtherstr.56
[payment_date] => 03:41:12 Dec 22, 2021 PST
[payment_status] => Completed
[charset] => windows-1252
[address_zip] => 41462
[mc_shipping] => 0.00
[mc_handling] => 0.00
[first_name] => Ahmet
[mc_fee] => 0.72
[address_country_code] => DE
[address_name] => Ahmet Topaloglu
[notify_version] => 3.9
[custom] =>
[payer_status] => verified
[business] => [email protected]
[address_country] => Germany
[num_cart_items] => 1
[address_city] => Neuss
[verify_sign] => AtvN.fjuxa.cPLGeUxYnGCjZj1DNAs.qB5I8bufN15JmPImm6BkPjUMv
[payer_email] => [email protected]
[tax1] => 0.00
[txn_id] => 6WE4332912377404J
[payment_type] => instant
[last_name] => Topaloglu
[address_state] =>
[item_name1] => DELPHI 2017.3 (Cars + Trucks) Software + Keygen
[receiver_email] => [email protected]
[payment_fee] =>
[shipping_discount] => 0.00
[quantity1] => 1
[insurance_amount] => 0.00
[receiver_id] => 2CJ2YUEYPEM34
[txn_type] => cart
[discount] => 0.00
[mc_gross_1] => 9.97
[mc_currency] => GBP
[residence_country] => DE
[shipping_method] => Default
[transaction_subject] =>
[payment_gross] =>
[ipn_track_id] => 952a71e138c6f
[IPN_status] => Verified
)

12-22-2021 @ 12:47:13 – Array
(
[mc_gross] => 20.99
[invoice] => [email protected]
[protection_eligibility] => Eligible
[address_status] => confirmed
[item_number1] =>
[tax] => 0.00
[item_number2] =>
[payer_id] => YME3TSV6A6J3W
[address_street] => Rua esteiro do almo 53
[payment_date] => 04:46:54 Dec 22, 2021 PST
[payment_status] => Completed
[charset] => windows-1252
[address_zip] => 2910-133
[mc_shipping] => 10.00
[mc_handling] => 0.00
[first_name] => jorge
[mc_fee] => 1.18
[address_country_code] => PT
[address_name] => Jorge Dias
[notify_version] => 3.9
[custom] =>
[payer_status] => verified
[business] => [email protected]
[address_country] => Portugal
[num_cart_items] => 2
[address_city] =>
[verify_sign] => Ad-Ag-A6QhTxWCuM5dxJou6VJYlTAqWxpKlNo.ePHxbnMduRHZ2sxVMO
[payer_email] => [email protected]
[tax1] => 0.00
[tax2] => 0.00
[txn_id] => 9C8397363K9808005
[payment_type] => instant
[last_name] => dias
[address_state] =>
[item_name1] => OBD2 16PIN Cable for Renault Can Clip Diagnostic Interface
[receiver_email] => [email protected]
[item_name2] => PayPal Rounding Adjustment
[payment_fee] =>
[shipping_discount] => 0.00
[quantity1] => 1
[insurance_amount] => 0.00
[quantity2] => 1
[receiver_id] => 2CJ2YUEYPEM34
[txn_type] => cart
[discount] => 0.00
[mc_gross_1] => 10.99
[mc_currency] => GBP
[mc_gross_2] => 0.00
[residence_country] => PT
[shipping_method] => Default
[transaction_subject] =>
[payment_gross] =>
[ipn_track_id] => 9523911db27ca
[IPN_status] => Invalid
)

12-22-2021 @ 12:59:30 – Array
(
[mc_gross] => 9.99
[invoice] => [email protected]
[protection_eligibility] => Eligible
[address_status] => confirmed
[item_number1] =>
[payer_id] => M22GUAB7EX3NY
[tax] => 0.00
[address_street] => Ginsterweg 19
[payment_date] => 04:59:06 Dec 22, 2021 PST
[payment_status] => Completed
[charset] => windows-1252
[address_zip] => 42781
[mc_shipping] => 0.00
[mc_handling] => 0.00
[first_name] => Michael
[mc_fee] => 0.72
[address_country_code] => DE
[address_name] => Herr Michael Hammerschmidt
[notify_version] => 3.9
[custom] =>
[payer_status] => verified
[business] => [email protected]
[address_country] => Germany
[num_cart_items] => 1
[address_city] => Haan
[verify_sign] => AiPC9BjkCyDFQXbSkoZcgqH3hpacA5ydjy65bsMZjkngloGwvTLx2YxT
[payer_email] => [email protected]
[tax1] => 0.00
[txn_id] => 5YD30346LS123902B
[payment_type] => instant
[last_name] => Hammerschmidt
[address_state] =>
[item_name1] => FORD IDS v120
[receiver_email] => [email protected]
[payment_fee] =>
[shipping_discount] => 0.00
[quantity1] => 1
[insurance_amount] => 0.00
[receiver_id] => 2CJ2YUEYPEM34
[txn_type] => cart
[discount] => 0.00
[mc_gross_1] => 9.99
[mc_currency] => GBP
[residence_country] => DE
[shipping_method] => Default
[transaction_subject] =>
[payment_gross] =>
[ipn_track_id] => 8bd9b1264a000
[IPN_status] => Verified
)

12-22-2021 @ 14:00:54 – Array
(
[mc_gross] => 19.96
[invoice] => [email protected]
[protection_eligibility] => Eligible
[address_status] => confirmed
[item_number1] => Delphi 2017-1
[tax] => 0.00
[item_number2] => Delphi 2017-1
[payer_id] => NMC2F3GMZ9QMS
[address_street] => Wilhelm-busch Str. 22
[payment_date] => 06:00:22 Dec 22, 2021 PST
[payment_status] => Completed
[charset] => windows-1252
[address_zip] => 49733
[mc_shipping] => 0.00
[mc_handling] => 0.00
[first_name] => Mathias
[mc_fee] => 1.14
[address_country_code] => DE
[address_name] => Mathias Langen
[notify_version] => 3.9
[custom] =>
[payer_status] => verified
[business] => [email protected]
[address_country] => Germany
[num_cart_items] => 2
[address_city] => Haren
[verify_sign] => AlajcBO0ZV3sbisCUUKR7O.ZZ0l0ACdIVANaWEdTN6LQ4UPUQ85z4kKG
[payer_email] => [email protected]
[tax1] => 0.00
[tax2] => 0.00
[memo] => Email: [email protected]
[txn_id] => 0UU24391FB620073D
[payment_type] => instant
[last_name] => Langen
[address_state] =>
[item_name1] => FORD IDS v120
[receiver_email] => [email protected]
[item_name2] => DELPHI 2017.3 (Cars + Trucks) Software + Keygen
[payment_fee] =>
[shipping_discount] => 0.00
[quantity1] => 1
[insurance_amount] => 0.00
[quantity2] => 1
[receiver_id] => 2CJ2YUEYPEM34
[txn_type] => cart
[discount] => 0.00
[mc_gross_1] => 9.99
[mc_currency] => GBP
[mc_gross_2] => 9.97
[residence_country] => DE
[shipping_method] => Default
[transaction_subject] =>
[payment_gross] =>
[ipn_track_id] => b2a0267720f98
[IPN_status] => Verified
)

12-22-2021 @ 18:32:11 – Array
(
[mc_gross] => 9.98
[invoice] => [email protected]
[protection_eligibility] => Eligible
[address_status] => confirmed
[item_number1] => Elsawin
[payer_id] => 4W6YCU3AYUX9N
[tax] => 0.00
[address_street] => 208 ORMONDS CLOSE BRADLEY STOKE
[payment_date] => 10:31:45 Dec 22, 2021 PST
[payment_status] => Completed
[charset] => windows-1252
[address_zip] => BS32 0DZ
[mc_shipping] => 0.00
[mc_handling] => 0.00
[first_name] => Rihards
[mc_fee] => 0.59
[address_country_code] => GB
[address_name] => Rihards Opuls
[notify_version] => 3.9
[custom] =>
[payer_status] => verified
[business] => [email protected]
[address_country] => United Kingdom
[num_cart_items] => 1
[address_city] => BRISTOL
[verify_sign] => AeT1zmedwRttn4n-DTcJPlW-Nq3sAC9Ie0qBpnjGsHb77yUI9fMXH4d9
[payer_email] => [email protected]
[tax1] => 0.00
[txn_id] => 8VL00153BU597104H
[payment_type] => instant
[last_name] => Opuls
[address_state] => GLOUCESTERSHIRE
[item_name1] => ELSAWIN 6.0 2017 Audi Volkswagen Seat Skoda Service Repair Manual WINDOWS FULL
[receiver_email] => [email protected]
[payment_fee] =>
[shipping_discount] => 0.00
[quantity1] => 1
[insurance_amount] => 0.00
[receiver_id] => 2CJ2YUEYPEM34
[txn_type] => cart
[discount] => 0.00
[mc_gross_1] => 9.98
[mc_currency] => GBP
[residence_country] => GB
[shipping_method] => Default
[transaction_subject] =>
[payment_gross] =>
[ipn_track_id] => e8b520181e3a0
[IPN_status] => Invalid
)

12-22-2021 @ 22:14:57 – Array
(
[mc_gross] => 23.85
[invoice] => [email protected]
[protection_eligibility] => Eligible
[address_status] => confirmed
[item_number1] => Delphi 2017-1-2
[payer_id] => QK6STA37WUQ7W
[tax] => 0.00
[address_street] =>
[payment_date] => 14:14:35 Dec 22, 2021 PST
[payment_status] => Completed
[charset] => windows-1252
[address_zip] => 22417
[mc_shipping] => 0.00
[mc_handling] => 0.00
[first_name] => Sven
[mc_fee] => 1.30
[address_country_code] => DE
[address_name] => Sven Eichner
[notify_version] => 3.9
[custom] =>
[payer_status] => verified
[business] => [email protected]
[address_country] => Germany
[num_cart_items] => 1
[address_city] => Hamburg
[verify_sign] => AdIsxhauFIpwsCaa9QXKV7cNjGxgAnG-ti3S3ZQCTm5C7kRK3TpKSMOU
[payer_email] => [email protected]
[tax1] => 0.00
[txn_id] => 8RW39035PJ789815N
[payment_type] => instant
[last_name] => Eichner
[address_state] =>
[item_name1] => Autocom 2020.23 (Cars + Trucks) Software – native installation
[receiver_email] => [email protected]
[payment_fee] =>
[shipping_discount] => 0.00
[quantity1] => 1
[insurance_amount] => 0.00
[receiver_id] => 2CJ2YUEYPEM34
[txn_type] => cart
[discount] => 0.00
[mc_gross_1] => 23.85
[mc_currency] => GBP
[residence_country] => DE
[shipping_method] => Default
[transaction_subject] =>
[payment_gross] =>
[ipn_track_id] => 97d3c5cb72695
[IPN_status] => Invalid
)

12-22-2021 @ 23:31:09 – Array
(
[mc_gross] => 24.98
[invoice] => [email protected]
[protection_eligibility] => Eligible
[address_status] => confirmed
[item_number1] =>
[payer_id] => Q6W3EZSTVXQLL
[tax] => 0.00
[address_street] => Konrad-Adenauer str.1
[payment_date] => 15:30:38 Dec 22, 2021 PST
[payment_status] => Completed
[charset] => windows-1252
[address_zip] => 86551
[mc_shipping] => 0.00
[mc_handling] => 0.00
[first_name] => Furkan
[mc_fee] => 1.35
[address_country_code] => DE
[address_name] => Furkan Pinarci
[notify_version] => 3.9
[custom] =>
[payer_status] => verified
[business] => [email protected]
[address_country] => Germany
[num_cart_items] => 1
[address_city] => AICHACH
[verify_sign] => ABBE6EKAdwebriVIsUBdhKbieusqA3s8FivgEB9pKdj0986GzuZj4l8o
[payer_email] => [email protected]
[tax1] => 0.00
[txn_id] => 04L80691HY104030Y
[payment_type] => instant
[last_name] => Pinarci
[address_state] => BAYERN
[item_name1] => ISTA+ Diagnostic software for BMW and MINI (4.28.31)
[receiver_email] => [email protected]
[payment_fee] =>
[shipping_discount] => 0.00
[quantity1] => 1
[insurance_amount] => 0.00
[receiver_id] => 2CJ2YUEYPEM34
[txn_type] => cart
[discount] => 0.00
[mc_gross_1] => 24.98
[mc_currency] => GBP
[residence_country] => DE
[shipping_method] => Default
[transaction_subject] =>
[payment_gross] =>
[ipn_track_id] => 52731500eccc
[IPN_status] => Invalid
)`

Thank you for sending the System Status.

Taking a look at it, I think the issue you are having could be happening due to a conflict with your theme or with another plugin.

To narrow what could be causing this issue, performing a conflict test is often the best way to determine it. You can do this by temporarily switching your theme back to Storefront, disabling all plugins except WooCommerce, and then checking if the Processing tab or the desired order, appears without a problem. If doing that solves the issue, then re-enable all plugins one-by-one, until you find the one creating the conflict.

If you can’t perform a conflict test on your live site, we recommend creating a staging site using the WP Staging plugin.

You can find more information about performing a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

Let us know how that goes for you!

I did it. I disabled all plugins (except Woocomerce) and changed theme to Storefront…but nothing has changed.
Do you think that I can manually delete 1 order from my server files?

Hi @luketapis

Looking closely into the system status I noticed that you’re using two Paypal plugins, which could have been the reason behind the conflict in the first place. Ideally a store should have only one.

Express Checkout via PayPal for WooCommerce: by wpgateways – 4.0.5
Smart PayPal Checkout For WooCommerce: by mbjtech – 2.0.9

Do you think that I can manually delete 1 order from my server files?

Can you please check if you are able to delete the order in the standard way as explained here?

We’ll look forward to hearing from you and will be happy to assist further.

Thanks.

I have Smart PayPal Checkout For WooCommerce: by mbjtech – 2.0.9
and I installed:

Express Checkout via PayPal for WooCommerce: by wpgateways – 5.0

Couldn’t find 4.0.5

but when I try to activate it I get this error:
Plugin could not be activated because it triggered a fatal error.

Fatal error: Cannot redeclare run_paypal_checkout_for_woocommerce() (previously declared in /home/gs0l8hnzg1vt/public_html/wp-content/plugins/smart-paypal-checkout-for-woocommerce/smart-paypal-checkout-for-woocommerce.php:64) in /home/gs0l8hnzg1vt/public_html/wp-content/plugins/express-checkout/express-checkout.php on line 103

Hi @luketapis

Thanks for your response.

Couldn’t find 4.0.5

Seems the plugin has auto-updated. Not a problem.

but when I try to activate it I get this error:

The system status you shared shows that Express Checkout via PayPal for WooCommerce and Smart PayPal Checkout For WooCommerce both plugins are already active.

Have you been able to delete that particular order?

Have you been able to delete that particular order?

No, not at all. If I try to open the order then I have the error which I wrote above.
The error is still there even if I disactivate all plugins except WooCommerce.
Is there is a way to delete a single order using FileZilla (or any other file editor)?

Hi @luketapis,

Is there is a way to delete a single order using FileZilla (or any other file editor)?

An order is not stored within a folder in WooCommerce that you can access via FTP but in various database tables – https://www.onsitewp.com/woocommerce-order-technical-database-details/. I would not touch the database unless you’re completely sure and know how to manage it. Have a full backup in place in case you decide to go this route.

Can we ask you to provide a screenshot of your browser developer console when you click on “Processing”? Here’s how to open the Developer Console on most known browsers.

Thanks.

Elements:

https://hosting.photobucket.com/images/o561/krisgadomris/elements.JPG

Console:

https://hosting.photobucket.com/images/o561/krisgadomris/console.JPG

Sources:

https://hosting.photobucket.com/images/o561/krisgadomris/sources.JPG

• This reply was modified 3 years, 1 month ago by luketapis.
• This reply was modified 3 years, 1 month ago by luketapis.
• This reply was modified 3 years, 1 month ago by luketapis.
• This reply was modified 3 years, 1 month ago by luketapis.

This is how it looks like when I select the faulty order number:

https://hosting.photobucket.com/images/o561/krisgadomris/order_error.JPG

HI @luketapis,

Thanks for sending all the screenshots.

When there is a critical error such as this, it could be the server needs to be updated to allow for more memory/time. Looking at the initial Status Report I see the following:

WP Memory Limit: 256 MB

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.26
PHP Post Max Size: 32 MB
PHP Time Limit: 30

The Memory Limit can be increased to 512, and the PHP time limit set to something around 300 instead of 30. The Post Max size can be increased as well, either doubled or set to something like 128 MB. You can either do it by yourself our contact your host. Check this page for more info: https://woocommerce.com/document/increasing-the-wordpress-memory-limit/

Try those and see if it helps. However, if the error persists, please, send us the Fatal Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs

Best,

Hi,

I increased the Memory limit to 512 and php time limit to 300, but I still have the same issue.

I still can’t see one order (only the one) and it is sitting in my processing tab therefore I can’t open processing:

https://hosting.photobucket.com/images/o561/krisgadomris/error02.02.JPG

Can I send staging website to woocommerce?

• This reply was modified 3 years, 1 month ago by luketapis.
• This reply was modified 3 years, 1 month ago by luketapis.

Hi @luketapis,

Does this also happen when using an incognito window in Chrome?

Link to image: https://i.imgur.com/SF8jg1E.png

The 500 code would normally indicate an error on the server. You’ll need to examine your server logs to find out what the problem is and fix it. Please reach out to your host and let them know about this issue.

Thanks.

Thank you Mirko.

Your answer is referring to the previous picture (from 3 days ago). Since then I followed the advice of one of your colleague and uploaded a new picture with an error:

“Mixed Content: the page at ‘<URL>’ was loaded over HTTPS…”

You can see it here: https://hosting.photobucket.com/images/o561/krisgadomris/error02.02.JPG

I contacted host and I was told I should contact plugin author because it is not a server issue.