Processing Order email not sent to customer or logged.

  • Resolved emalyse22

    (@emalyse22)


    4 years ago

    Hello,

    I’ve done a lot of searching on the internet and through this forum already but can’t find an answer to fix or explain what is happening.

    When a purchase is made through Woocommerce, the “Processing Order” email is not sent to the customer. Although the customer does receive a receipt from Paypal, and I get the “New Order” email as the seller.

    It’s not getting caught in the customer’s spam or junk folder, as it isn’t getting logged at all -as seen using “WP Mail Logging Log” plugin. (The “New Order” email to seller is logged each time)

    I have been doing testing through putting an item for sale for a few cents on my site. And the very first time the item was purchased the “Processing Order” email did work fine. But since then it hasn’t worked.

    I tried using a SMTP plugin, which didn’t help.
    I tried deactivating plugins and changed themes, didn’t help.

    I’ve checked the woocommerce log (WooCommerce>Status>Logs), doesn’t look like any fatal errors relating to this.
    I’ve talked with my web host and they checked the server logs and php error log and couldn’t find anything recorded about it.

    I appreciate any help.
    Thanks a lot!

    The page I need help with: [log in to see the link]

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  • Thread Starter emalyse22

    (@emalyse22)

    Oh I worked it out! Right after I posted, which always seems to be the case haha.
    If anyone was wondering, it was because I had the “order confirmed” email switched off, and I was testing with a virtual and downloadable product.
    The virtual and downloadable products bypass the “order processing” email.

Viewing 1 replies (of 1 total)
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