Processing issue

  • Resolved CloudedDottedMind

    (@cloudeddottedmind)


    8 years ago

    Hi,

    I’m using your Lite plugin, with this shortcode:
    [stripe name=”Consulting Services” description=”#0000 – 50% Initial Booking Fee” amount=”500″]

    I use theme Avada on my website.

    I did a test payment which came through on the Stripe test dashboard. I then switched back to Live.

    My client says they submitted with an AMEX card but when they checked no funds were taken.

    I did not receive any email that the tests were through, or that the client attempted a payment.

    I’m hesitant to ask my client to try again without knowing exactly why this happenned.

    Any idea why this may be happening?

    Thank you for your help

Viewing 1 replies (of 1 total)
  • Plugin Contributor Phil Derksen

    (@pderksen)

    Hi,

    I’m not sure if it’s an issue with the plugin specifically.

    You could check your Stripe logs and/or ask the client to try again.

    You may need to check https://support.stripe.com/ and possibly contact Stripe here if this persists.

    Best,
    Phil

Viewing 1 replies (of 1 total)
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