• Resolved mineralO

    (@mineraloxygene)


    Hi

    Now I am using the free version.
    But I am thinking about getting the Pro version.

    However I would like to make sure that that will match my needs.

    I have 2 use cases :
    1) A customer places an order of 2 items. His payment card is debited at the order validation.
    Finally I have a discrepancy on 1 item. Therefore I will only ship 1 item out of 2.
    On Woocommerce I have to proceed to the missing item refund.
    In this case, will the invoice display only the item shipped ? No needs of credit note ?

    2) The 2 items are delivered to customer (invoice are editing for 2 items)
    However he decides to send back 1 item.
    While sending back to us we proceed to refund.
    In this case will the invoice update with current order details (1 item paid 1 refund) and/or 1 credit note can be edited for the item refunded ?

    Thank you for your help

    Marie

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Viewing 2 replies - 1 through 2 (of 2 total)
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