Proceed with much caution

  • Absolutely terrible customer support and even worse plugin. Very buggy out of the box. They also misrepresent what the plugin can do (*hint: requires you to edit function files to get basic functionality of the plugin to work). Local images for profile photo won’t display. I wasted well over 2 hours configuring and trying to address the issues with this plugin, complete waste of time. Also a complete waste of money as they refused to refund me for the PRO version that I purchased within 10 days of purchase, saying “you should have known the plugin didn’t work from using the free version before you purchased the pro version”. Utter garbage response, utter garbage plugin.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Molongui

    (@molongui)

    Hi there,

    Opinions are subjective but facts are not. We are very sorry that you have such a bad opinion of our plugin, but what you say is not true:

    1) You are not required to edit anything. From what you said in one of your emails, you are talking about bylines here. We provide template tags for those advanced users or theme/plugin developers that want to implement them in their designs/work. But they are just optional. You don’t need to use them at all. Maybe you had some issue with bylines not showing author name properly so you thought you needed to use them. Issues with bylines might happen because each theme operates differently. Not all of them follow WordPress standards and others operate with custom loops, for instance.

    2) You requested a refund saying that the plugin was not working but without even explaining what was wrong. You never asked us for help or asked how anything worked.

    3) The two things you said were not working are both features from the free version of the plugin. Nothing to do with the Pro version. So what we tried to say was: “Man, how did you go Pro if free version wasn’t already working for you? That doesn’t make any sense”.

    As we have repeatedly offered you, we are here to help, and we would like you to give us the option to explain how the plugin works and to help you. It is unfortunate to see uninformed opinions.

    We really hope that you contact us to help you and thus be able to change your opinion, joining the feelings of the majority of our users, who have a totally favorable opinion, both in relation to the operation of the plugin and our customer service.

    Best,
    Molongui Team

    Thread Starter wpfuseinc

    (@wpfuseinc)

    I stand by what I said “Utter garbage response, utter garbage plugin.” Not going to waste more time with this. I purchased the PRO from the start because that had the features I was looking for (custom postypes and shortcodes) don’t know if they worked because as you have admitted the basic functions or the free version did not work right out of the box! I don’t want to waste time with your shitty support, how do you not get that?

    The biggest warning for me is, that you are hesitating to refund money. That says a lot. You are ready to fight with a negative response instead of narrowing it and move on.

    You should appreciate anyone who likes to spend money even without trying a free version and you should back a hassle-free refund if whatever goes wrong.

    Despite the high number of positive reviews I am judging you based on the approach with the negative reviews.

    • This reply was modified 4 years, 7 months ago by Bryan.
Viewing 3 replies - 1 through 3 (of 3 total)
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