• Resolved theperfectbaths

    (@theperfectbaths)


    I have a website using woocommerce plugin. but now The “Proceed check out” button is frozen. I can’t make an order and check out by paypal or 2 check out. How do i fix it? Please check and help me. Thank you so much

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    As we have checked your site url then it’s showing PHP error from one of your plugins
    so please check the screenshot: https://prnt.sc/pyvh7u and second thing when we click on the checkout button it’s redirecting to the Amazon successfully.

    You can check the same thing from your end maybe this answer will help you.

    Regards,

    Zach W

    (@dynamiczach)

    Automattic Happiness Engineer

    Howdy!

    I agree with @makewebbetter’s answer, please check the plugin error.

    If that doesn’t help, I see that you have the Amazon redirect setup and it’s also working for me:


    Link to image: https://cld.wthms.co/hyab1Q

    If it’s not working for you, I would recommend contacting the developers of the plugin/method you’re using to redirect to Amazon for payment, as they will need to help.

    Thread Starter theperfectbaths

    (@theperfectbaths)

    Thank you for your help @makewebbetter and @dynamiczach.
    More question:
    1. About the PHP error: What should i do to remove that notice? You know i am not a coder.
    2. Button Frozen: With some products i use a plugin which redirecting to amazon but some products i add manualy by woocommerce plugin still not proceed by paypal or 2checkout. The button is frozen. You can see the link below:
    Link Product 1
    The button is frozen
    Thank you so much!

    Zach W

    (@dynamiczach)

    Automattic Happiness Engineer

    Howdy!

    1. About the PHP error: What should i do to remove that notice? You know i am not a coder.

    You would want to either stop using the GW Go Pricing plugin, or contact the support team for the plugin to help get that issue fixed.

    2. Button Frozen: With some products i use a plugin which redirecting to amazon but some products i add manualy by woocommerce plugin still not proceed by paypal or 2checkout. The button is frozen. You can see the link below:
    Link Product 1
    The button is frozen

    I see what you mean now, as the Your Order section is grayed out and inaccessible:


    Link to image: https://cld.wthms.co/0Yctox

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:
    ?

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    When you have all plugins deactivated and switch themes, if that doesn’t help it work, please also check to see if these issues still display:


    Link to image: https://cld.wthms.co/gZPtC7

    AJ a11n

    (@amandasjackson)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 5 replies - 1 through 5 (of 5 total)
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