Problem with WooCommerce order number!

  • Resolved Pat

    (@patrickhaond)


    2 weeks ago

    I am using the last versions of WooCommerce and your plugin.
    But for the very first time I have a weird behavior with order sequential number.

    When I create a new order from admin back office, the order number showed is something like “Order #227274 details”.

    But once the order is created the order become something like #4…
    And when I deactivate your plugin, the problem is solved, the order number remain #227274.

    Thanks for any help.

    • This topic was modified 2 weeks ago by Pat. Reason: mistake
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support rzepsen

    (@rzepsen)

    Hi @patrickhaond

    Many thanks for your patience.

    We apologize for the inconvenience, the problem has been reported, and our technicians are trying to analyse it as soon as possible. As soon as I receive further information on this subject, I will notify you immediately.

    In case of further questions, please contact me.

    Best Regards,

    Plugin Support rzepsen

    (@rzepsen)

    Hi @patrickhaond

    Thank you for your patience. I am back with the findings. This is the proper plugin functioning. I already explain why. The plugin leaves the default WooCommerce order number until it is created. This is a safety feature if in the meantime (between the creation and saving of the manual order) a normal customer order was placed in the store.

    If we didn’t use this mechanism, the order placed by the customer would get another number. And what if the manual order, created by the administrator, would not be saved? There would be a gap in order numbering.

    That’s why you see the default number assigned by WooCommerce when you manually create an order. The plugin assigns the correct number as soon as the order is created, for the care of not creating gaps in the numbering accidentally.

    Is there anything else I could help you with?

    Plugin Support rzepsen

    (@rzepsen)

    Hi @patrickhaond

    As we haven’t got any replies, I’m marking this topic as resolved for now.

    Kind regards

Viewing 3 replies - 1 through 3 (of 3 total)
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