Problems with WP Multisite

  • My website is part of a WordPress Multisite, but the admin for the Multisite disappeared (no reply to messages, email, phone in over a month). I have no server access and my SSL certificate expired. The server has problems and the site is frequently offline.

    I have my own hosting now, but as I’m not the ‘super admin” (I have access to my site’s control panel but not to the Multisite control panel), I can’t install a plug-in to migrate the site and can’t fix the SSL.

    Any solutions to this?

    Thanks!

    • This topic was modified 3 years, 11 months ago by James Huff. Reason: moved to Networking WordPress since this is a multisite question

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)

  • Do you have access to the hosting at Google Cloud?

    Do you have access to the domain name at Name Cheap?

    Who was paying the bills for those two items? That person or cardholder might be able to start the process to get access to that WordPress site.

    Let us know so we can try to guide you further.

    Thread Starter dv8trade

    (@dv8trade)

    Thanks for the reply.

    I don’t have access to the server. I have access to the domain. He bought the SSL certificate and installed it, I just refunded the cost. I have been in contact with that company, but they can’t help me as I have no server access.

    The owner of the WP Multisite built the website for me and hosted it together with his sites on that Google cloud server. The server started to have problems about 3 months ago. I contacted him and he said that the server has developed problems and that I’ll have to get my own hosting because he’ll have to shut it down. I did that, but when I contacted him to get the site migrated, he did not reply and no reply till then (now two months).

    Thread Starter dv8trade

    (@dv8trade)

    If there is nothing I can do, would “re-building” the site be a fast and easy job as long as it’s online or is that just as much work as building it from scratch?
    I have my own hosting with Bluehost now and also another domain which could be used to build/re-build the site.
    Not having the necessary knowledge. I imagine something like a “complicated copy and paste” procedure when I write “re-building”, but that might be complete nonsense…

    I can’t get anywhere with the site on that host since the cert is dead but there’s a copy of some of your content from 2019 at the Wayback Machine. I didn’t see anything from 2020.

    So, I’d say start building over at the Bluehost service and you might want to point your old domain and the new one at Bluehost. Bluehost should help you with that and there’s a one-button WordPress install there.

    The content at the Wayback Machine might help you with some ideas, the textual content, and maybe some of the images… I have no idea what theme that is or what plugins you might have been using.

    Here’s the link to the Wayback Machine… just put your old domain name in the search bar there.

    https://web.archive.org/

    Did you happen to have stored one of those backups from the site on your own machine?

    If you need more help let us know.

    Thread Starter dv8trade

    (@dv8trade)

    It’s online quite a bit of the time, then offline again (like now). I did access it earlier this week. I have a back-up (regular back-up, not one for migration) from a month or two ago.
    Again the one question you (generic you, meaning you or others here in the forum) might be able to answer: As long as the site is online, is it relatively easy to re-build it or is that almost the same effort as building it from scratch?
    I am not able to do it myself, i.e. have no knowledge whatsoever with building websites. My main concern is loosing customers and the modest advances I have made on Google, as I have built up a bit of a following during the two years the site was working OK. I now had several people contact me saying the site isn’t working and/or they were getting the security warning due to the lapsed SSL certificate.

    Though it was intended for restoring that install, that backup may contain the bits and pieces of your website…

    I have used backups to rebuild websites on new hosts before. You might try restoring it on a new WordPress instance just to see…

    The worst-case would be you’ll need to delete the WordPress on the new host and start over again but it may work and the bits and pieces are there for someone with the right abilities to make use of it so don’t toss it out until you’ve resolved this problem.

    Thread Starter dv8trade

    (@dv8trade)

    > You might try restoring it on a new WordPress instance just to see…

    Could you explain how to do that or, if it’s complex, send me a link to instructions, a YouTube video or whatever helps? I’m sorry, but I’m really clueless as far as this stuff goes…

    If it was me I’d build a WordPress from a one-button installer somewhere and add UpdraftPlus then upload that backup to it and try to restore. From there the error messages (if any) or else the results would tell you your next moves.

    Updraft should have some pretty good help available in their support forum.

    Thread Starter dv8trade

    (@dv8trade)

    If it was me I’d build a WordPress from a one-button installer

    Updraft plus is what I used for the back-up I have, but as far as your instructions above go, I’m at a loss. I have no idea what “building a WordPress from a one-button installer” means. Once again, I have zero experience in this field.

    • This reply was modified 3 years, 11 months ago by dv8trade.
Viewing 9 replies - 1 through 9 (of 9 total)
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