Problems with viewing the emails in Outlook

  • Resolved mikeyswede

    (@mikeyswede)


    2 years, 5 months ago

    Hi
    I have a problem viewing emails sent out by Newsletter Plugin
    I receive Newsletters from 2 different sites (I am/was involved with both sites and installed all the plugins) and everything worked fine but in March/April something happened I was no longer able to see the emails when I tried to read them in Outlook (part of MS Office 19) but they work fine when reading them online like outlook.live.com. I also don’t have a problem reading them on my phone (using Spark).
    I do believe I have found the problem but I have no idea on how to fix it.
    When I view the emails online I notice that there is a piece of code above the header that looks like this: <!– 96
    When I view older emails prior from 3/3/22 and earlier that piece of code is not there and I have no problems viewing it in Outlook.

    And I need to add both sites use “WP HTML Mail – Email Template Designer”

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Stefano Lissa

    (@satollo)

    Hi, that plugin adds HTML to our emails which are already a full HTML page. You should ask the plugin authors to verify if the outgoing message is an HTML message and do not add their template.

    Thread Starter mikeyswede

    (@mikeyswede)

    Good point will notify them

Viewing 2 replies - 1 through 2 (of 2 total)
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