Problems with the last update.

  • Resolved jeferssons

    (@jeferssons)


    7 years ago

    Hello your plugin is great as I said on another opportunity, unfortunately the last update blocked the wysiwyg editor. Unable to edit in the backend inside a new post.

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Contributor 10Quality

    (@10quality)

    Do you mind sharing more details like an error log or something?
    Also, more details like wordpress version and other plugins will become handy.

    As far as our testing goes, v2 has been running smoothly on different setups where we have tested the plugin, so this probably a very specific issue.

    Thanks.

    Thread Starter jeferssons

    (@jeferssons)

    When the plugin is activated simply the editor disappears and becomes only standard. As in the attached image: image.

    version wp 4.9.4

    • This reply was modified 7 years ago by jeferssons.
    Plugin Contributor 10Quality

    (@10quality)

    Can you please right click and select “inspect element” in your browser, and share any javascript errors present. I have the feeling the issue is due to an error in javascript.

    Thanks

    • This reply was modified 7 years ago by 10Quality.
    Thread Starter jeferssons

    (@jeferssons)

    On the console, I do not check anything out of the ordinary.

    Image

    Plugin Contributor 10Quality

    (@10quality)

    There are to red lines indicated in the image. Do you mind clicking on them, the link that goes like (post-new.php:25955).

    Do you get any error in the error log (php)?

    Plugin Contributor 10Quality

    (@10quality)

    This is how your console should be looking:
    image

    This was captured with a setup running WP 4.9.4 and WooCommerce over SSL.

    • This reply was modified 7 years ago by 10Quality.
    Thread Starter jeferssons

    (@jeferssons)

    This error is just an image not found at all.

    Thread Starter jeferssons

    (@jeferssons)

    I think it’s some script conflict in the new version. Because the gallery button only appears as display in. And clicking the button does not work and the layout is also broken.

    Plugin Contributor 10Quality

    (@10quality)

    Everything points out to be a js/css issue… Do you mind if we do a quick hangout call so you can show me the error, cuz I am not being able to reproduce it.

    Plugin Contributor 10Quality

    (@10quality)

    Join this hangout please:
    –HANGOUT REMOVED–

    • This reply was modified 7 years ago by 10Quality.
    Plugin Contributor 10Quality

    (@10quality)

    After a session with @jeferssons, we have found out that the issue was related to cache and not with the plugin itself.

    This was not WordPress cache, it was PHP cache, php was loading an older version of one of the files and this was causing issues when loading the plugin.

    For anyone running into similar problems, make sure you cache is cleared.

    Thanks @jeferssons for your time, thankfully no bugs were reported nor found. Good luck with your site ??

    • This reply was modified 7 years ago by 10Quality.
    Thread Starter jeferssons

    (@jeferssons)

    Thank you for the time provided, by the great Alejandro to discover the problem! Luckily, everything settled.
    It’s one of the best gallery plugins I’ve ever used in wordpress today!

Viewing 12 replies - 1 through 12 (of 12 total)
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