• Resolved henrysonlaya

    (@henrysonlaya)


    hello I have a problem with woocommerce, actually everything works fine but I have problems with the option to sort by in the category pages, every time I click on an option to order a product opens for me

    From the desktop it works well, it usually happens on a tablet or touch computers with high resolution, what could I do?

    the site is for a client

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hello,

    I have problems with the option to sort by in the category pages, every time I click on an option to order a product opens for me

    If I understand correctly, when you click “Sort by” on mobile, it jumps to a single product page, is that correct? I just checked on my mobile (iPhone) and the sort by dropdown was working properly -https://snipboard.io/tMceoV.jpg

    If you are referring to a different section or page, could you send us the specific page URL and screenshot of the section? I recommend?https://snipboard.io?for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this chat. It works with Chrome, Firefox, Safari, and Edge.

    Thread Starter henrysonlaya

    (@henrysonlaya)

    On phones it works perfect, but on touch desk computers is where the sort by option fails.

    The option is very sensitive, in fact it costs to unfold, you have to give it several times with your finger

    Hello,

    Sorry for the delay. I’ve also tried several times on iPad, but can’t seem to detect the issue. Just to be clear, is this where you are referring to?

    One thing I can suggest is running a conflict test as issues like yours could be caused by a conflict with your theme or plugin: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Viewing 4 replies - 1 through 4 (of 4 total)
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