Problems with Slider in Customizr V 3.4.38

  • Hello, I just updated to the version and the text and arrows of the slider have moved down with respect to the image … I already tried disabling each of the plugins I installed, but that does not fix the problem. I’m using a child-theme, but the only thing modified there are the following lines (which have nothing to do with the slider):

    /* DISABLE SEMI-TRANSPARENCY FOR STICKY HEADER ON SCROLL*/
.tc-solid-color-on-scroll.sticky-enabled .tc-header,
.tc-solid-color-on-scroll.sticky-enabled .navbar-inner {
  background-color: #FFFFFF;
}

/*TAMA?O MINIMO DEL LOGO CON EL SHRINK ACTIVADO*/
.sticky-enabled .tc-shrink-on .site-logo img {
    height: 70px !important;
    width: auto !important;
}

    I include a screenshot. Thank you.

    Problems with arrows and text block in slider

Viewing 13 replies - 1 through 13 (of 13 total)

  • Hello Ellier,
    cannot reproduce the issue.
    Might be due to a recent theme change (slider’s slides item CSS selector moved from .item to .czr-item) that your site seem to not reflect.

    Most likely due to some server side caching system.

    Would you mind flushing your server’s side cache?

    Hope this helps.

    Andrew @igennus

    (@andrewhigennuscom)

    Hi Rocco

    I have just upgraded my test site to v3.4.387 (a true copy of my live site on v3.4.28) and the slider problem as described by Ellier appears. I had Cache Enabler by KeyCDN active. I refreshed cache and no change. I disabled cache and no change. Google Chrome Inspector shows the following in the console:

    Uncaught TypeError: Cannot read property ‘offsetWidth’ of undefined
    at b.slide (tc-scripts.min.js:1)
    at b.next (tc-scripts.min.js:1)
    at d (jquery.js:2)
    slide @ tc-scripts.min.js:1
    next @ tc-scripts.min.js:1
    d @ jquery.js:2

    Property offsetWidth is not found in my child theme, but is in the core theme.

    Hope this helps.

    Andrew

    Hi andrew,
    unfortunately this still looks like a caching issue.
    offsetWidth is used in several places.

    We cannot reproduce the issue on our ends, neither on your website (see: https://prnt.sc/dz6l06), did you downgraded your theme?
    If you did not this means that I’m served by another cdn server… :/

    The code itself shows no problems, please check:
    latest relase on wp.org preview: https://wp-themes.com/customizr/
    demo website: https://demo.presscustomizr.com/

    Andrew @igennus

    (@andrewhigennuscom)

    Rocco.

    I mixed up my version numbers a bit in my first post!

    Regardless, you have seen the live site at https://igennus.com is on v3.4.37 and all is good.

    The test site is at https://test.igennus.com and upgraded to v3.4.38 with the errors posted above.

    I last copied over code/data from live to test c. 1 month ago. I’ll repeat to ensure the only difference is the new Customizr version. But as of now, I believe it is only this change and the error has shown.

    Thanks

    Andrew @igennus

    (@andrewhigennuscom)

    Hi Rocco

    I have copied live to test. Code and data (inc. database) are identical except for updating two option_values in wp_options table for ‘siteurl’ and ‘home’.

    I re-applied Customizr upgrade from v3.4.37 to v3.4.38.
    Problem exists as described.

    Thanks

    Hi,
    yes I found that url in your wp.org profile.
    Though when I look at your test website it seems to work fine, and the console gives no errors ( see: https://prnt.sc/dz6zo6 )

    Andrew @igennus

    (@andrewhigennuscom)

    Rocco

    Thanks for your help. You’re right, the test site displays ok on v3.4.38. On different browsers, different OS’s, with/without login. Perhaps I needed a client-side cache refresh. I don’t know.

    *but* repeating the above on live site still has the same problem, v3.4.37 to v38 gives display issues. So I’m baffled. I need to work on pressing matters. Two hours is too long to spend on this for now. I’ll wait if others report problems.

    Here is my screenshot with the error: https://i.imgur.com/M45FyBR.png

    NB. I’ve reverted back to v3.4.37 on this site for now.

    A

    Thread Starter ElierBerrios

    (@elierberrios)

    Hi Rocco,
    Just to indicate, the site with the problem is still under construction … I have not activated any caching plugin or system in server … The error must come from another side and probably from the theme … it would not be wrong a new revision, just for precaution. ??

    Hi Elier,
    we cannot reproduce the issue.
    Is there any way to see your site?

    Can you see if it happens even disabling the child-theme?

    Thread Starter ElierBerrios

    (@elierberrios)

    Hi Rocco

    I found the problem !!! … in my child theme I had some modifications to the file inc / zr-front.php … I have replaced it with the updated file of the new version .. now the slider and the texts are seen correctly.

    Anyway thanks for the attention. ??

    I have got the same issue on https://www.pferdetermine.de – but I do not have any changes in the child theme like ElierBerrios mentioned…. How can I go back to the old version of customizr?

    The problem seems to be related to the caching. I purged all caches – the problem still exists. I deactivate W3TC – the slider works as expected. Now I want to activate W3TC again – but this does not work anymore!!! I cannot activate W3TC anymore. Has anyone else these issues?

    Andrew @igennus

    (@andrewhigennuscom)

    Regardless of the above – I can see Customizr have made some adjustments and upgraded again – I’ve moved onto 3.4.51 and all is good.

    Thanks

Viewing 13 replies - 1 through 13 (of 13 total)
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