Problems with shipping costs in Europe (using a , instead of a . as the sep)

  • Resolved yuluma

    (@yuluma)


    1 month ago

    Since this summer we run into hure problems with shipping costs. As we change the settings for decimal seperator to:

    View post on imgur.com

    but since this summer (we manage over 100 webshops) we run into this problem that the shipping costs are suddenly for free. Overnight. After looking into this problem we found that when we completely delete the shipping costs and re-enter the price for shipping with a . in stead of a , it works again. We had a shop where it broke down 5 times, always overnight or in the weekend. It looks like when the customer saves some setting in Woo things get broken.

    We now have this problem with a lot of webshops and everytime we fix this by:
    – emtpying the current price field for shipping
    – re-entering (typing) the price with a . as seperator despite these settings https://i.imgur.com/lOsY6oA.png
    – after saving the price is shown with a , as seperator
    – some day in the future this will break again

    Please let us know if you also have this problem in Woo

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  • Thread Starter yuluma

    (@yuluma)

    PS: our guess of this problem:
    1. no matter the settings you need to enter the shipping costs with a . as seperator
    2. our customers save settings, and then save the , as seperator
    3. with the , as seperator things break down

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Thank you for bringing this to our attention. I understand you’re having issues with your minimum requirements for free shipping, correct? I believe this is related to an ongoing/known bug (our developers are aware of this one and are working on it to resolve it soon! You can follow the reports here and here, for instance).

    We’re sorry for the inconvenience this has caused. I’m happy to learn you found a way to make it work for you by saving the values with a dot instead of a comma.

    Thanks!

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