Problems with Safari?

  • Resolved rocketsam

    (@rocketsam)


    5 years, 7 months ago

    Hi there! I have a customer on Safari for whom swatches don’t work. She is unable to click any option other than the default option. When she tries on Chrome, she’s able to do it. I have tried using Safari on another computer and it works fine. Is this a known issue?

    Thanks!!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author ThemeHigh

    (@themehigh)

    We have done a round of testing and confirmed that everything is working fine. We also tried to recreate the issue in Safari, however, could replicate it.

    Could you please provide us more details regarding the issue that she is facing so that we can debug further?

    Thank you!

    Plugin Author ThemeHigh

    (@themehigh)

    @rocketsam There was a typo in our previous update. Please ignore it.

    We have corrected it and given the update below:

    We have done a round of testing and confirmed that everything is working fine. We also tried to recreate the issue in Safari, however, couldn’t replicate it.

    Could you please provide us more details regarding the issue that your customer is facing so that we can debug further?

    Thank you!

    Thread Starter rocketsam

    (@rocketsam)

    Thanks for your quick response!

    I don’t know how to provide more details, it seems to work on Safari for some people, and not for others.. I’m trying to find out if the version of Safari matters.

    Plugin Author ThemeHigh

    (@themehigh)

    We have checked in the Version 12.1.2 (14607.3.9) of safari and could see that everything is working fine.

    Can you please check on which safari version the issue is occurring and share us with the details so that we can debug the issue further from our side.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
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