Problems with Product Additional Options

Hi,

We are using WooCommerce to create a powerful shopping system that integrates with Smartlink from AsiCentral (https://developers.asicentral.com/Smartlink/Index), we developed our own plugin to connect with the ASI system and the plugin is working fine.

However, for our products, we have additional options when customers are placing orders, these options are working fine on one product but not on another:

1. Product 1: https://datastream.digitizedlogos.com/promotional-products-store/briefcases/saddle-briefcase/ the “Imprinting Options” work fine for this product, if you test it, you will see that after selecting all required options, including the “Imprinting Options” the cost is updated automatically.

2. Product 2: https://datastream.digitizedlogos.com/promotional-products-store/briefcases/commuter-briefcase/ as you will see on this one, when all options are selected and when selecting the “Imprint Options” cost isn’t updated, where it should as there is an additional cost attached to each “Imprint Options”.

These are the pricing code/structure for the “Imprint Options” of this particular product which is not working:

"Name":"Additional Colors",
"Groups":[
{
"Name":"Extra Large (7\" and Up)",
"Charges":[
{
"TypeCode":"COCH",
"Type":"Add. Color Charge",
"Description":"Extra Large (7\" and Up)",
"Prices":[
{
"Quantity":{
"From":1,
"To":2147483647,
"$index":1
},
"Price":1.07,
"Cost":0.856,
"DiscountCode":"V",
"CurrencyCode":"USD",
"IsQUR":false
}
],
"UsageLevelCode":"PQTY",
"UsageLevel":"Per Quantity",
"IsRequired":true
}
]
},
{
"Name":"Large (4\"-7\")",
"Charges":[
{
"TypeCode":"COCH",
"Type":"Add. Color Charge",
"Description":"Large (4\"-7\")",
"Prices":[
{
"Quantity":{
"From":1,
"To":2147483647,
"$index":1
},
"Price":0.88,
"Cost":0.704,
"DiscountCode":"V",
"CurrencyCode":"USD",
"IsQUR":false
}
],
"UsageLevelCode":"PQTY",
"UsageLevel":"Per Quantity",
"IsRequired":true
}
]
},
{
"Name":"Medium (2\"-4\")",
"Charges":[
{
"TypeCode":"COCH",
"Type":"Add. Color Charge",
"Description":"Medium (2\"-4\")",
"Prices":[
{
"Quantity":{
"From":1,
"To":2147483647,
"$index":1
},
"Price":0.69,
"Cost":0.552,
"DiscountCode":"V",
"CurrencyCode":"USD",
"IsQUR":false
}
],
"UsageLevelCode":"PQTY",
"UsageLevel":"Per Quantity",
"IsRequired":true
}
]
},
{
"Name":"Small (Up to 2\")",
"Charges":[
{
"TypeCode":"COCH",
"Type":"Add. Color Charge",
"Description":"Small (Up to 2\")",
"Prices":[
{
"Quantity":{
"From":1,
"To":2147483647,
"$index":1
},
"Price":0.52,
"Cost":0.416,
"DiscountCode":"V",
"CurrencyCode":"USD",
"IsQUR":false
}
],
"UsageLevelCode":"PQTY",
"UsageLevel":"Per Quantity",
"IsRequired":true
}
]
}
]

As you can see, there is a price attached to each option but these are not getting updated when selected for this particular product. This is quite strange because it seems that it’s working for other products with same structure, can you please assist us on this issue?

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