Problems with mobile site

  • Resolved 2upltd

    (@2upltd)


    6 years, 8 months ago

    Hi,
    I an having two issues with my site. The first is that the mobile hamburger menu has stopped working on all but Firefox. Secondly when customers try to order a product with variations even after choosing an option and then adding a quantity it comes up with the text – “please select some product options before adding this product to your basket”

    Can anyone help please?
    Many thanks.
    Debbie

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    Hi @2upltd!

    I tried adding three different variable products to my cart, and I was successful on all three attempts. I wasn’t able to reproduce this. Is it happening in just one particular product? If that’s the case, could you link me to it?

    Now, when it comes to the mobile menu issue, the first thing that comes to mind is a plugin conflict – since I see a few errors in the console when loading the homepage.

    So here’s what I would suggest:

    1. Deactivate all the plugins except for WooCommerce and check if the issue persists. If the problem is resolved,

    2. Activate features one by one while testing for the issue, until you find the one that is causing this behavior.

    I’d suggest doing this only after having saved a backup of your site – or on a staging site.

Viewing 1 replies (of 1 total)
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