• Resolved adrimol84

    (@adrimol84)


    Hello good morning…

    We love this plugin…. we have the site in production, we update your plugin and the geolocation just stopped working…

    We create new keys in maxmaind, we upload the database… we have done everything we think we could do… well, we are not programmers… and we don’t know what else to do…

    Here is the test of the developers of the multicurrency plugin.
    My test – https://share.stackovergo.com/video/v20221017080708.mp4 – As you can see woocommerce doesn’t detect user location

    On our site we handle two currencies, one is dollars and Colombian pesos. What we need is the geolocation so that customers can see the site in their currency. Could you please help us?

    We temporarily put a popup… but it is not functional…

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://findit.store
    Site address (URL): https://findit.store
    WC Version: 6.9.4
    REST API Version: ? 6.9.4
    WC Blocks Version: ? 8.3.3
    Action Scheduler Version: ? 3.4.0
    Log Directory Writable: ?
    WP Version: 6.0.3
    WP Multisite: –
    WP Memory Limit: 512 megabytes
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: ?
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.30
    PHP Post Max Size: 64 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 9000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.5.12-MariaDB-cll-lve
    Max Upload Size: 64 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 7.0.0
    WC Database Prefix: wp_
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    Database Data Size: 380.08MB
    Database Index Size: 61.64MB
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    ### Post Type Counts ###
    
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    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (40) ###
    
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    WPML Multilingual CMS: by OnTheGoSystems – 4.5.11
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    ### Dropin Plugins (1) ###
    
    object-cache.php: object-cache.php
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left_space
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: ?
    
    ### WC Pages ###
    
    Shop base: #9 - /shop/
    Cart: #10 - /cart/
    Checkout: #11 - /checkout/
    My account: #12 - /my-account/
    Terms and conditions: #3531 - /privacy-policy-findit-store/
    
    ### Theme ###
    
    Name: Urna Child
    Version: 2.3.13
    Author URL: https://thembay.com/
    Child Theme: ?
    Parent Theme Name: Urna
    Parent Theme Version: 2.3.14
    Parent Theme Author URL: https://thembay.com
    WooCommerce Support: ?
    
    ### Templates ###
    
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    Disabled Features: minified-js
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    settings
    
    Daily Cron: ? Next scheduled: 2022-10-23 17:36:39 +00:00
    Options: ?
    Notes: 62
    Onboarding: skipped
    
    ### Action Scheduler ###
    
    Completo: 1,213
    Oldest: 2022-09-22 20:10:35 +0000
    Newest: 2022-10-23 12:53:48 +0000
    
    Ha fallado: 53
    Oldest: 2022-08-01 05:22:41 +0000
    Newest: 2022-08-01 06:19:56 +0000
    
    Pendiente: 9
    Oldest: 2022-10-23 16:23:04 +0000
    Newest: 2022-10-24 18:33:55 +0000
    
    ### Status report information ###
    
    Generated at: 2022-10-23 15:57:56 +00:00
    

    We appreciate your cooperation.
    cordially

    Adriana

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Hi @adrimol84

    Thank you for reaching out!

    I’m sorry that the geolocation is not working on your website.

    I could not replicate this behavior on my test site, so it sounds like it is isolated from your WordPress/WooCommerce install.

    This problem is usually caused by a conflict with your theme or another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you do not see the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing each until you find the one causing the conflict.

    You can find a more detailed explanation of how to do a conflict test here.

    Let us know how that goes!

Viewing 1 replies (of 1 total)
  • The topic ‘Problems with geolocation’ is closed to new replies.