Problems with geolocation

Hello good morning…

We love this plugin…. we have the site in production, we update your plugin and the geolocation just stopped working…

We create new keys in maxmaind, we upload the database… we have done everything we think we could do… well, we are not programmers… and we don’t know what else to do…

Here is the test of the developers of the multicurrency plugin.
My test – https://share.stackovergo.com/video/v20221017080708.mp4 – As you can see woocommerce doesn’t detect user location

On our site we handle two currencies, one is dollars and Colombian pesos. What we need is the geolocation so that customers can see the site in their currency. Could you please help us?

We temporarily put a popup… but it is not functional…

### WordPress Environment ###

WordPress address (URL): https://findit.store
Site address (URL): https://findit.store
WC Version: 6.9.4
REST API Version: ? 6.9.4
WC Blocks Version: ? 8.3.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.3
WP Multisite: –
WP Memory Limit: 512 megabytes
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.30
PHP Post Max Size: 64 MB
PHP Time Limit: 300
PHP Max Input Vars: 9000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.12-MariaDB-cll-lve
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 7.0.0
WC Database Prefix: wp_
Total Database Size: 441.72MB
Database Data Size: 380.08MB
Database Index Size: 61.64MB
wp_woocommerce_sessions: Data: 1.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 1.23MB + Index: 0.44MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 1.31MB + Index: 0.25MB + Engine InnoDB
wp_aioseo_cache: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_aioseo_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
wp_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_e_submissions: Data: 0.03MB + Index: 0.27MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
wp_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_content_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_core_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_languages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_icl_languages_translations: Data: 0.20MB + Index: 0.17MB + Engine InnoDB
wp_icl_locale_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_message_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_icl_mo_files_domains: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_icl_node: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_strings: Data: 11.52MB + Index: 16.83MB + Engine InnoDB
wp_icl_string_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_string_packages: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_icl_string_positions: Data: 2.52MB + Index: 0.31MB + Engine InnoDB
wp_icl_string_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_string_translations: Data: 4.52MB + Index: 2.00MB + Engine InnoDB
wp_icl_translate: Data: 48.42MB + Index: 1.52MB + Engine InnoDB
wp_icl_translate_job: Data: 0.36MB + Index: 0.13MB + Engine InnoDB
wp_icl_translations: Data: 1.52MB + Index: 1.22MB + Engine InnoDB
wp_icl_translation_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_translation_downloads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_translation_status: Data: 41.17MB + Index: 0.14MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_litespeed_img_optm: Data: 3.52MB + Index: 1.91MB + Engine InnoDB
wp_litespeed_img_optming: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_litespeed_url: Data: 0.28MB + Index: 0.38MB + Engine InnoDB
wp_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_options: Data: 10.45MB + Index: 1.42MB + Engine InnoDB
wp_postmeta: Data: 184.52MB + Index: 20.64MB + Engine InnoDB
wp_posts: Data: 43.42MB + Index: 2.38MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_social_users: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
wp_terms: Data: 0.09MB + Index: 0.13MB + Engine InnoDB
wp_term_relationships: Data: 1.52MB + Index: 0.45MB + Engine InnoDB
wp_term_taxonomy: Data: 0.45MB + Index: 0.11MB + Engine InnoDB
wp_usermeta: Data: 0.19MB + Index: 0.06MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wcfm_affiliate_orders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_affiliate_orders_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_daily_analysis: Data: 1.52MB + Index: 2.52MB + Engine InnoDB
wp_wcfm_detailed_analysis: Data: 5.52MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_enquiries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_enquiries_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_enquiries_response: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_enquiries_response_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_fbc_chat_rows: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_fbc_chat_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcfm_fbc_chat_visitors: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_fbc_offline_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_following_followers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_orders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcfm_marketplace_orders_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_product_multivendor: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcfm_marketplace_refund_request: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_refund_request_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_reverse_withdrawal: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_reverse_withdrawal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_reviews: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_reviews_response: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_reviews_response_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_review_rating_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_shipping_zone_locations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_store_taxonomies: Data: 0.31MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_vendor_ledger: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_withdraw_request: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_withdraw_request_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_membership_subscription: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcfm_messages: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_messages_modifier: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_messages_stat: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_support: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_support_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_support_response: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_support_response_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 1.52MB + Index: 1.36MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.42MB + Index: 0.69MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_webpushr_abandoned_cart: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woof_query_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_indexable: Data: 8.52MB + Index: 2.92MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.34MB + Index: 0.50MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_yoast_prominent_words: Data: 0.25MB + Index: 0.28MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.44MB + Index: 0.23MB + Engine InnoDB

### Post Type Counts ###

acf-field: 1
acf-field-group: 1
amp_validated_url: 4
attachment: 3635
elementor_library: 38
nav_menu_item: 114
page: 29
post: 15
product: 818
product_variation: 3393
revision: 754
shop_order: 48
tbay_customtab: 1
tbay_footer: 2
tbay_header: 2
tbay_megamenu: 4
wp_global_styles: 2
wpcode: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (40) ###

Template Library and Redux Framework: by Extendify – 4.3.19
WPML Multilingual CMS: by OnTheGoSystems – 4.5.11
WPML SEO: by OnTheGoSystems – 2.1.0
Wompi Plugin para WooCommerce: by Vlipco SAS – 0.2.0
Payment Gateway Based Fees and Discounts for WooCommerce: by Tyche Softwares – 2.7.0
CMB2: by CMB2 team – 2.10.1
Code Snippets: by Code Snippets Pro – 3.2.1
Cost of Goods for WooCommerce: by WPFactory – 2.7.0
Elementor Pro: by Elementor.com – 3.7.7
Elementor: by Elementor.com – 3.7.8
Google Listings and Ads: by WooCommerce – 2.2.0
WPCode - Insert Headers, Footers, and Code Snippets: by WPCode – 2.0.3
LiteSpeed Cache: by LiteSpeed Technologies – 5.2.1
Perfmatters: by forgemedia – 2.0.0
Safe SVG: by 10up – 2.0.3
Urna Core: by Team Thembay – 1.3.6
WCFM - WooCommerce Frontend Manager - Ultimate: by WC Lovers – 6.6.2
WCFM - WooCommerce Frontend Manager: by WC Lovers – 6.6.5
WCFM - WooCommerce Multivendor Marketplace: by WC Lovers – 3.5.6
Webpushr Push Notifications: by Webpushr Web Push Notifications – 4.32.0
Country Based Restrictions for WooCommerce: by zorem – 3.3
Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.11
WC - APG Weight Shipping: by Art Project Group – 2.4.0.9
Checkout Fields Manager for WooCommerce: by QuadLayers – 6.3.3
WOOCS - WooCommerce Currency Switcher: by realmag777 – 1.3.9.2
WooCommerce Stripe Gateway: by WooCommerce – 6.9.0
WooCommerce Multilingual & Multicurrency: by OnTheGoSystems – 5.0.2
WooCommerce PayU Latam Payment Gateway: by PayU Latam – 2.0
WooCommerce Photo Reviews Premium: by VillaTheme – 1.3.3
WOOF - WooCommerce Products Filter: by realmag777 – 2.2.6.4
WooCommerce: by Automattic – 6.9.4 (update to version 7.0.0 is available)
Yoast SEO Premium: by Team Yoast – 16.9
Yoast SEO: by Team Yoast – 19.8
WP File Manager: by mndpsingh287 – 7.1.6
WP Mail SMTP: by WPForms – 3.6.1
WP Rollback: by GiveWP.com – 1.7.2
WPML Media: by OnTheGoSystems – 2.7.1
WPML String Translation: by OnTheGoSystems – 3.2.2
Yoast SEO: WooCommerce: by Team Yoast – 13.9
YITH WooCommerce Wishlist: by YITH – 3.14.0

### Inactive Plugins (5) ###

Advanced Order Export For WooCommerce: by AlgolPlus – 3.3.2
All-in-One WP Migration: by ServMask – 7.66
Facebook for WooCommerce: by Facebook – 2.6.27
WCFM - WooCommerce Frontend Manager - Affiliate: by WC Lovers – 1.2.8
YellowPencil Pro: by WaspThemes – 7.4.4

### Dropin Plugins (1) ###

object-cache.php: object-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?

### WC Pages ###

Shop base: #9 - /shop/
Cart: #10 - /cart/
Checkout: #11 - /checkout/
My account: #12 - /my-account/
Terms and conditions: #3531 - /privacy-policy-findit-store/

### Theme ###

Name: Urna Child
Version: 2.3.13
Author URL: https://thembay.com/
Child Theme: ?
Parent Theme Name: Urna
Parent Theme Version: 2.3.14
Parent Theme Author URL: https://thembay.com
WooCommerce Support: ?

### Templates ###

Overrides: urna/woocommerce/cart/cart.php
urna/woocommerce/cart/cross-sells.php
urna/woocommerce/cart/mini-cart.php
urna/woocommerce/checkout/form-checkout.php
urna/woocommerce/content-product-cat.php
urna/woocommerce/content-product.php
urna/woocommerce/content-single-product.php
urna/woocommerce/content-widget-product.php
urna/woocommerce/global/breadcrumb.php
urna/woocommerce/global/form-login.php
urna/woocommerce/global/wrapper-end.php
urna/woocommerce/global/wrapper-start.php
urna/woocommerce/loop/add-to-cart.php
urna/woocommerce/loop/loop-end.php
urna/woocommerce/loop/loop-start.php
urna/woocommerce/loop/orderby.php
urna/woocommerce/loop/pagination.php
urna/woocommerce/loop/rating.php
urna/woocommerce/myaccount/form-login.php
urna/woocommerce/single-product/product-image.php
urna/woocommerce/single-product/rating.php
urna/woocommerce/single-product/related.php
urna/woocommerce/single-product/tabs/additional-information.php
urna/woocommerce/single-product/tabs/description.php
urna/woocommerce/single-product/tabs/tabs.php
urna/woocommerce/single-product/up-sells.php

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-10-23 17:36:39 +00:00
Options: ?
Notes: 62
Onboarding: skipped

### Action Scheduler ###

Completo: 1,213
Oldest: 2022-09-22 20:10:35 +0000
Newest: 2022-10-23 12:53:48 +0000

Ha fallado: 53
Oldest: 2022-08-01 05:22:41 +0000
Newest: 2022-08-01 06:19:56 +0000

Pendiente: 9
Oldest: 2022-10-23 16:23:04 +0000
Newest: 2022-10-24 18:33:55 +0000

### Status report information ###

Generated at: 2022-10-23 15:57:56 +00:00

We appreciate your cooperation.
cordially

Adriana

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