Problems with FB events.

  • Resolved Dimza

    (@dimzalv)


    4 years, 2 months ago

    Hi!

    Facebook event manager diagnostics are showing issues with some events.

    1) “Server Sending Invalid Match Key Parameters for AddToCart Event”
    2) “Server Sending Invalid Match Key Parameters for ViewContent Event”
    3) And TWO “Same event ID received for many event instances”

    also some event have very low “Event match quality”,
    ViewCategory – 4.5/10
    View content – 3.5/10
    Add to cart – 0.0/10.

    Maybe someone had experienced similar problems and can help solve them?

    Added screenshot from Facebook event manager – https://prnt.sc/wk9y6o

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
  • AJ a11n

    (@amandasjackson)

    Thanks for writing in with your question! We’ve had a few merchants mention this so far and had raised a support request with the Facebook team that is still ongoing.

    Through all the tests and logs that we looked into for these other merchants, we always saw that the ip address and user agent parameters were sent. So we don’t yet know why this message is appearing. The initial response from the Facebook team has been that this should not occur that often, and that they think it could be related to customers using ad-blockers. They advise to clear the issue by clicking the Resolve button in events manager and see if it continues to appear going forward.

    We’ve asked the team if we could see some logging from their side to try and match that with our plugin logs. Unfortunately, due to privacy concerns, it’s not possible for Facebook to share that with us.

    In which case, if you’d like to raise this further, I would recommend raising a query with them directly at: https://www.facebook.com/help/contact/552096935652452
    Please make sure to include your Pixel ID, a screenshot of the error, and mention that the WooCommerce plugin uses the Server to Server API for recording these events.

    AJ a11n

    (@amandasjackson)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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