Problems with correct linking

Hi,

Thanks for get in touch with us.

I can understand your situation, you are totally confused and messed up with three vendor dashboards.

Let me cleaned up things for you, firstly if you have installed WCFM then no other vendor dashboard is required any more. Your vendors will have all under this and even redirect directly to their dashboard whenever they logged in.

Now, as you have said your vendors are stay at buyer page (possibly it’s my-account page of your store) when they logged in. This is only possible if they are not vendor user.

Can you please confirm me one thing, you didn’t have any other multi-vendor plugin before and this vendor user are created only for WC Vendors?

As if you have previously any other multi-vendor plugin (suppose WC marketplace and created few vendor users) then those users are not vendor user for WC vendors, you have to change their user roles. But still you will not have their old orders and commissions history!!

I am happy to debug into your system in depth and fix all these for you then please contact us at our support forum – https://wclovers.com/forums

Please know me if you have any further queries right now.

Thank You

Hello,

yes- you summed it up quite right. ?? This linking here and there makes me very confused. So I still don’t understand what I need to do in order to fix this- do I have to deactivate WC Vendors? I tried various marketplace plugins before, but this is not relevant, as I have only demo accounts and demo products.- I will promote my website not before everything works like a charm, so I can even delete all demo vendor accounts, if that helps. But I don’t think that previous vendor accounts are the problem. I just created an account to test WCFM and it didn’t work either. So please instruct me what I need to do- hopefully just deactivate or elete WC Vendors, that would be great, as I look forward to reducing the amout of plugins I have on my page.

Thanks and kind regards

Anna

Hello again,

my biggest concern though is: is there split shipping with WCFM? I just want to provide the sport where sellers and buyers meet.- I don’t want to have to handle their shipping stuff… The solution must be that a potential buyer shops various items from various sellers and then at checkout he can see how much shipping he has to pay seller A for his goods and how much shipping he must pay seller B for his goods and then payment including shipping goes to seller A and seperate payment including shipping goes to seller B- or to me and I pay them out including the shipping.- But it is important that shipping is paid seperate between the sellers, not just one shipping payment, because the goods are sent from different locations, so there has to be seperate shipping payment. I don’t know if WCFM provides this?

Thanks and regards

Anna

Hi,

Previous vedor users are problems!!

All multi-vendor plugins creat their own verdor type user role.

Now if you created a user with WC Marketlace Vendor user role and expect that will work as vendor for WC Vendors then it will never going to be possible.

You can check in your system user role dropdown, definitelt you have two user riles with same name called “vendor” – one from WC Marketplace and another from WC Vendors!!

These two roles display name is same but slug is different, one is dc_vendor and another is vendor. You can see this if you filter your system vendors by user role.

Now check your system vendors are with which slug, they should be with “vendor” and not with “dc_vendor”. If they are with dc_vendor then change it for any of them and try with that user.

Please know me is this resolved your issue or not!

Thank You

Shipping, commision and distribution is totally part of multi-vendor plugin.

Whatever you see in checkout it’s from WC Vendors now.

As far my knowledge WC Vendors does not show shipping such a way in checkout page, it’s only available in WC Marketplace and WC Product Vendors. Still you may once confirm this from WC Vendors forum!!

Thank You

Hello,

I am sorry- but now I am even more confused… I don’t have any ‘dc_vendor’. What is ‘dc_vendor’? Please tell me if I can delete WC Vendors so everything is oK.

Thanks

Hi,

No, not at all.

You should have a multi-vendor plugin installed.

Can you please tell me one thing – previously which multi-vendor plugin you had?

“dc_vendor” is WC Marketplace vendor user role but it show as Vendor in user list, exactly same as WC Vendors user role. I am assuming your vendor users are not in WC Vendors user role!’

Thank You

Can you please contact me at our support forum or via mail?

I want to show you some screenshots.

Thank You

Yes sure- I cannot reply through my mail, because you send through a “noreply” mailadress. Just send me your mailadress here and we can communicate via mail. Thanks

Hi,

Just filled this up and submit –
https://wclovers.com/contact-us/

I will have this in mail box and then we wil talk over email.

Thanks for your patience.

I am closing this thread here.
Thanks again.

Hi,

just send you a message through the contact form, so you have my mail adress. But just to make sure we don’t miss eachother I continue writing here as well. Regarding the problem of vendor user role- do you think I should run this (User Role Editor plugin)?:

Reset User Roles

WARNING! Resetting will setup default user roles and capabilities from WordPress core.
If any plugins (such as WooCommerce, S2Member and many others) have changed user roles and capabilities during installation, those changes will be LOST!
For more information on how to undo undesired changes and restore plugins capabilities in case you lost them by mistake go to: https://role-editor.com/how-to-restore-deleted-wordpress-user-roles/

Thanks and regards

Anna

Addition: Just saw that I can delete single user roles.- Which ones should I delete then?

https://www.dropbox.com/s/oso4abxjme4x9nz/9.jpg?dl=0

Hi,

Opps!!

Now that’s something more strange situation, you don’t have WC Vendors user roles yet in this list.

You have WC Maretplace user roles and anither third party plugin roles.

I reliped you in mail, please revert back to me there.

Thank You