Problems with Bluehost?

Hi,

Yes, the plugin is compatible with Bluehost.

UpdraftPlus has a backup retention rule which automatically deletes old backups when a new one is created.

To help us know the cause of the issue, please could you send us a copy of the latest backup log? This can be found in the UpdraftPlus Existing Backups tab.

Kind Regards,
Bryle

Ok, here’s the latest log. I’m not sure if this includes the problem, however, because our host had to restore the mySQL database from their backup after the problem occurred.

(Apologies for using codedump.io, I can’t remember that site everyone normally uses right now haha)

https://codedump.io/share/FwBaxp9MCgkR/1

Hi,

There does not appear to be any issue with the backup.

Have you performed any restorations with UpdraftPlus?
The backups should not run anything that would cause the database to be dropped or deleted.

I understand. It’s possible that it was a different plugin, however, UpdraftPlus is our only plugin that runs on a schedule, and none of our users were visiting the site when it went down.

The last time that it went down, we just reinstalled a fresh site and I restored from UpdraftPlus’s backup.

Hi,

May we know the exact error message you saw when your site went down?

I would also suggest to ask your host/server to check on the PHP error. The log contains the exact cause of the error.

Kind Regards,
Bryle

The error message was “Error establishing database connection” and it was that way on both the front and back end. The back end had a longer message, but it was essentially the same.

Well, you can rest easy. The site crashed again and UpdraftPlus was not even activated.