Problems with AmazonPayments

  • Resolved kanpeki

    (@kanpeki)


    4 years, 10 months ago

    Hello,

    I have some problems with activated REDIS Cache and Amazon Pay Plugin. This only happens on small viewports, when Amazon uses the Return Url in the checkout for customer login. On larger screens a popup appears and all works.

    After login with amazon and captured billing and shipping information and click on “place order” and error appears “Error: Order missing Amazon order reference ID”. After clicking again on “place order” nothing happens. In the backend from amazon an order is created and also woocommerce creates the order with status “pending payment”. Now, we can click on “capture” in woocommerce to receive the money from amazon, but for the customer in the frontend it seems that something went wrong.

    Is there a way to exclude the amazon plugin from redis cache? Or anybody else with the same problem?

    Thanks and regards,
    Alex

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Till Krüss

    (@tillkruess)

    Hi Alex,

    yeah you can ask the Amazon Payments support team for the cache groups they are using and ignore them. More about that in the readme.

    However since the error is only happening on mobile, it might be a bug inside Amazon Payments and how they are using the wp_cache_* API.

    Thread Starter kanpeki

    (@kanpeki)

    Hi Till,

    thanks for reply.

    After a long discussion with them, the only I answer I get is that they don’t use anything that could conflict with caching…

    The only “helping answer” is to exclude the checkout and thank-you page from caching, I seems they don’t know how object cache works.

    After testing with different Caching Plugins and all time the same issue with that payment method on mobile, I’m sure it’s their fault in the plugin.

    Plugin Author Till Krüss

    (@tillkruess)

    Why don’t you email me the source code of the plugin and I’ll have a quick look.

    https://till.im

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Problems with AmazonPayments’ is closed to new replies.