Problems when existing subscriber subscribes to list

Same issue here. I thought my sendmail function was not working on my WordPress. For now, I’ve changed the “Update Existing Subscriber” to “No”

Hi,

This is at the top of our to do list for the next release. We have had a few users request this feature. Ideally we would like to get this into 6.0.4.1.

Thanks,
Evan

Thanks Evan.

I’ll look forward to the next release. I’m currently using a standard MailChimp embedded form which is far from ideal and this problem with updating existing subscribers is the only thing holding me back from switching to your plugin.

Hi Mike,

I’ll post back here when we push out this update.

For now I will close the ticket, because we are actively working on it now.

Thank you for bringing this to our attention!
-Tracy

Hi Mike Clark and One19,

We have just rolled out v6.0.4.1 with two factor authentication included for when users go to update their existing info. Things act very similar to the native MailChimp functionality, in that a user must generate an ‘update’ email – where they can then update all associated information for the given list.

Go ahead and update to the latest release, and give things a run through. Let us know how things are working on your end and if we can make any improvements.

Thanks!
Evan

Hi Evan,

I’ve upgraded to v6.0.4.1 and re-tested. When entering an email address that is already subscribed, I would know get “It looks like you’re already subscribed to this list.To update your profile, please click here.”

Now my problem is that the “click here” links to nothing (“#”) so I need to determine what setting I need to change so that it links to the the subscribed user’s profile setting. I would have thought it would do that by default.

If you know off your head what I need to do, that would be great. Meanwhile, I’ll dig into it.

Cheers,

Gul

Hi Gul,

You don’t need to alter any setting. Clicking the ‘Click Here’ button triggers an email send.

If that is not working, then you most likely have a JavaScript error on your page.

Can you share a link to the page in question, for testing?

Thanks,
Evan

Hi Evan,

https://everynationgta.org/contact-us/

You can subscribe, confirm and then try it again.

It would seem that the JavaScript isn’t running as I get the hourglass (circle or whatever it’s not called) when I click on “click here”

Thank you for sharing a link here. From what I can see – it looks like there are a few issues:

1) There seems to be an issue with the wp_mail() function on your server. The reason you are receiving the initial error, is because wp_mail() is not firing.

2) The second issue is rather strange. When you receive the error, the preloader image and the error message should be replaced with the error response your server returns. I can see that when the error goes to populate the error field – the variable is undefined. I haven’t been able to reproduce things on my end for issue #2, but will keep investigating.

As for issue #1, can you confirm that the wp_mail() function is working properly. This feature will not work properly if wp_mail() has been disabled or is being blocked by your host for one reason or another.

Thanks,
Evan

Since there was an issue with the error catching on your end, I re-wrote the error catching part of that function and pushed some changes to the file. There is no update notice as the changes were made to the existing version – so you should be able to re-download the plugin to trigger the changes.

As a quick tip: You can easily trigger plugin updates by changing the version number in the readme.txt file of the plugin. Head into plugins > editor, and select Easy Forms for MailChimp. In the right hand column, select the readme.txt file and lower the version number in the header section of the plugin (version: 6.0 should work). Once updated, go ahead and save the file, head into Dashboard > Updates – and trigger the updates for our plugin.

Give the update a shot, and let me know if you are getting a better response back this time.

Thanks,
Evan

Hi Evan,

Thank you for looking into this. I’m actually fine with leaving “Update Existing Subscriber” to “No”

I’m also ok to do further tests. Problem’s still the same. Some comments
– changed version to 6.0.3.1 and it did trigger an update (thanks, I wasn’t aware of that)
– net new users receive a confirmation email. Does that mean wp_mail() is working fine?

Other than that, I know that the author of the theme we use is very strict with sticking to standards. Of course, the issue could be caused by other plugins as well.

Let me know if there’s any more testing you’d like me to do. I have a plain vanilla WordPress site (using Responsive II theme). If I get some time, I’ll test it there and let you know how it goes.

Can you try temporarily switching themes to test again? I can’t seem to locate the reason why the response_text variable would be undefined.

Thanks,
Evan

Having just got back home after a few days away I’ve upgraded to v6.0.4.1 and can confirm that it does trigger an update email for me if an existing subscriber completes the form and “Update Existing Subscriber” is set to “Yes”.

I was however just about to remark that the “It looks like you’re already subscribed” and “Update email successfully sent” response texts might be rather confusing to some users. Then I saw that v6.0.4.2 was available and upgraded to that. The new response texts are less confusing now.

But I was wondering if we really need both response texts. When an existing subscriber is detected would it be better to just send the email without asking them to click the link? The response text could then say something like “It looks like you’re already subscribed to this list. We have sent you an email which will enable you to securely update your preferences“. This would be a similar behaviour to that for a new user and would provide the user with a convenient reminder of his preferences. If the user didn’t want to make any changes he could just ignore the email/

That is a very good point. Evan and I can think it over.

I think the link ensures that the user has given their consent to be emailed. I know it’s an extra step, but I would worry about users getting emails without their initiating the sending of that email.

Thank you for thoughtful the feedback.
-Tracy

Hi Evan/Tracy,

I did another test with v6.0.4.2 and everything works as expected.

I do see Mike’s point about but I do understand the need for redundancy. There have been recent updates to Anti-spam legislation laws (e.g., CASL in Canada) and I understand the need for the additional consent.

Thanks both for your help.