Problems recovering password

  • Resolved colourinvasion

    (@colourinvasion)


    3 years, 6 months ago

    Hi

    We are having problems recovering the password on this website. We place a user or email thats incorrect and it reloads the page but mantains the same message. We desable wordfence and it works fine, it shows a message saying that user or password is incorrect.

    https://www.casadamendoeira.pt/minha-conta/lost-password

    WP Version: 5.8
    Wordefence version: 7.5.5
    Woocommerce version: 5.3.1

    Can you help please.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support wfphil

    (@wfphil)

    Hi @colourinvasion

    I would like to have a look at your Wordfence diagnostics report. Please go to the top of the “Diagnostics” tab on the Wordfence “Tools” page. There will be a “SEND REPORT BY EMAIL” button to send the diagnostics report. Enter wftest [at] wordfence [dot] com as the email and colourinvasion as the forum username please.

    Once you have emailed me the diagnostics report can you reply here to let me know that it has been sent. This is important in the unlikely event that your installation of WordPress is having an issue with sending mail.

    Thread Starter colourinvasion

    (@colourinvasion)

    Hi
    Thanks, just sent the email.

    Plugin Support wfphil

    (@wfphil)

    Hi @colourinvasion

    Thank you for the update.

    Do you have a staging site to switch themes and deactivate all other plugins except for Wordfence and WooCommerce to see what is causing the issue?

    Thread Starter colourinvasion

    (@colourinvasion)

    Hi

    No we don’t have but we already made that after hours so it want after to much the site and we were able to understand that this only happens when wordfence is enable.

    Plugin Support wfphil

    (@wfphil)

    Hi @colourinvasion

    In WooCommerce under Settings >> Accounts & privacy >> Account Creation? if you have the option below disabled can you enable it:

    When creating an account, automatically generate an account username for the customer based on their name, surname or email.
    ?
    Can you do a hard refresh in your browser of the WooCommerce login page below and let me know if that fixes it?

Viewing 5 replies - 1 through 5 (of 5 total)
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