problems purging the cache

  • Resolved fabio.vito83

    (@fabiovito83)


    4 years ago

    Dear Support,

    I am contacting you because I am experiencing a problem with the plugin, in particular purging the cache.

    I have another plugin (Userlike) that is properly loaded based on a serial key added in the plugin setting. Following an update of the userlike plugin i had to replace the serial key. For some reasons SG Optimizer keep loading Userlike with the old serial key. It looks like that SG takes the old serial key from the cache while combining JS.

    I am puzzled because I have already purged the cache of SG Optimizer by flushing the cache Level 1, 2 and 3. I have also purged the cache of Cloudflare. Still, SG Optimizer loads the old key and prevents userlike to work properly.
    When I disable SG Optimizer the correct userlike key is loaded and the plugin works fine. I concluded that there is something wrong with SG Optimizer.

    Could you please help me to solve the issue?

    Fabio.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Stanimir Stoyanov

    (@sstoqnov)

    SiteGround Representative

    Hey @fabiovito83

    The issue has been fixed.

    Please update to the latest version and purge the cache.

    Regards,
    Stanimir

    Thread Starter fabio.vito83

    (@fabiovito83)

    Dear Stanimir,

    Thank you for your message.

    I was happy to upgrade the plugin and and solve the problem however, I have realized that the new release does not solve the issue. The old key is still passed although i flushed the cache level 1,2 and 3 and cloudflare.
    Could you please verify the situation, I believe that something is still not working fine with SG Optimizer.

    Thanks.

    Fabio.

Viewing 2 replies - 1 through 2 (of 2 total)
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