Problems on on Order page

  • Resolved pgeraldes

    (@pgeraldes)


    5 years, 2 months ago

    Hi there first all, great plugin, nice work, im having problems with conflict with your plugin and other plugin woocommerce quotation, im using porto theme .

    The problem is on My account page, orders and when i click on view order it gives the site is having technical dificulties and the size of the page scrinks like its mobile view.
    if i disable the plugin everything works fine.

    Here′s the php log, its some conflict with woocommerce quotation plugin:

    Sep 23 17:41:18.828948 2019] [fcgid:warn] [pid 5464] [] mod_fcgid: stderr: Stack trace:, referer: https://www.sobres.ducaro.es/order-tracking/
    [Mon Sep 23 17:41:18.828957 2019] [fcgid:warn] [pid 5464] [] mod_fcgid: stderr: #0 /home/sobres/public_html/wp-includes/class-wp-hook.php(286): adq_before_template_part(‘/home/sobres/pu…’, ‘myaccount/view-…’, Array, ‘woocommerce-adv…’, ‘/home/sobres/pu…’), referer: https://www.sobres.ducaro.es/order-tracking/
    [Mon Sep 23 17:41:18.828965 2019] [fcgid:warn] [pid 5464] [] mod_fcgid: stderr: #1 /home/sobres/public_html/wp-includes/plugin.php(208): WP_Hook->apply_filters(‘/home/sobres/pu…’, Array), referer: https://www.sobres.ducaro.es/order-tracking/
    [Mon Sep 23 17:41:18.828972 2019] [fcgid:warn] [pid 5464] [] mod_fcgid: stderr: #2 /home/sobres/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(207): apply_filters(‘wc_get_template’, ‘/home/sobres/pu…’, ‘myaccount/view-…’, Array, ‘woocommerce-adv…’, ‘/home/sobres/pu…’), referer: https://www.sobres.ducaro.es/order-tracking/
    [Mon Sep 23 17:41:18.828986 2019] [fcgid:warn] [pid 5464] [] mod_fcgid: stderr: #3 /home/sobres/public_html/wp-content/plugins/woo-advanced-shipment-tracking/includes/class-wc-advanced-shipment-tracking.php(641): wc_get_template(‘myaccount/view-…’, Array, ‘woocommerce-adv…’, ‘/home/sobres/pu…’), referer: https://www.sobres.ducaro.es/order-tracking/
    [Mon Sep 23 17:41:18.828994 2019] [fcgid:warn] [pid 5464] [] mod_fcgid: stderr: #4 /home/sobres/public_html/wp-includes/class-wp-hook.php(286): WC_Advanced_Shipment_Tracking_A in /home/sobres/public_html/wp-content/plugins/woocommerce-quotation/functions/adq-frontend-quote-request.php on line 792, referer: https://www.sobres.ducaro.es/order-tracking/

    Can someone help here to fix this

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Zorem

    (@zorem)

    Hi @pgeraldes, I checked the error log you sent and I didn’t replicate issue in my account order page with our plugin. Also can you please check that you have the latest version installed of the WooCommerce and Advanced Shipment Tracking plugin.

    Thread Starter pgeraldes

    (@pgeraldes)

    Hi there Zorem, the problems exists when your plugin is installed with this one https://woocommercequoteplugin.com/ you can download from https://woocommercequoteplugin.com/wp-content/uploads/woocommerce-quotation.zip , i think you can replicate the problem.

    Thanks

    Plugin Author Zorem

    (@zorem)

    Hi, you should contact the WooCommerce quotation plugin developer and ask him to check this conflict, I apologize, we cant provide support to other plugins…

    Thread Starter pgeraldes

    (@pgeraldes)

    If I disable your plugin everything works right, thats why im asking your support.

    Plugin Author Zorem

    (@zorem)

    yes I understand but this not an issue with our plugin but with the quotation plugin, I guess that everything works well when you deactivate the quotation plugin and activate AST.

    unfortunately, I do not what is the quotation plugin source, if it’s maintained and who is the developer and we can’t provide support for a premium or unknown plugin.

    I recommend that you will check with the quotation developer of that plugin to fix the conflict.

    Thanks

    Thread Starter pgeraldes

    (@pgeraldes)

    Thanks anyway i will do that.

    Take care

Viewing 6 replies - 1 through 6 (of 6 total)
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