Problems on Cart and Check Out

Hey there,

Throughout the store, when we add anything on the cart, it does show up on the side bar. However, when we click checkout to actually pay for it, the cart page shows up as empty and the products disappear. HELP!

It sounds like the theme may not be showing the products correctly.

This kind of problem is usually caused by either a conflict with your theme or with another plugin.
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The best way to determine this is to:
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• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

This forum is primarily staffed by volunteers – if you need faster or more hands-on help, I highly recommend contacting one of the services on our customizations page: https://woocommerce.com/customizations/

Hi @saadchaudhry

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Thanks,