“Problems occured while creating new form.”

Dear @sushibastas,

Please, check with phpmyadmin if there are any forms table left. If yes, remove them and install the plugin again.
Hope this helps,
If any help needed, let me know.

no, it’s not solved, follow that message

I have already done everything, I have deleted tables in the database I have uninstalled and reinstalled, I emptied the cache

I have done everything that was logical to do to recover it and I have not got it

thanks for the help, it is a plugin that I would like to be able to use

Please, activate the php errors form the server and from wp-config.php.
After you activate check the errors and let us know. If you could send a printscreen of errors, that would be great!
Hope this helps.

what I understand is that it does not create the database again when reinstalling the plugin.

image:

[08-Nov-2018 21:40:10 UTC] Error Table ‘ponmepel_wp1.wp_GDFormForms’ doesn’t exist de la base de datos de WordPress para la consulta select count(*) from wp_GDFormForms realizada por include(‘wp-admin/admin-footer.php’), do_action(‘admin_footer’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, GDForm\Controllers\Admin\ShortcodeController::showInlinePopup, GDForm\Helpers\View::render, include(‘/plugins/easy-contact-form-builder/templates/admin/inline-popup.php’), GDForm\Core\Model::get
[08-Nov-2018 21:40:27 UTC] Error Table ‘ponmepel_wp1.wp_GDFormSettings’ doesn’t exist de la base de datos de WordPress para la consulta select Value from wp_GDFormSettings where Name=’RecaptchaPublicKey’ realizada por do_action(‘grandwp-forms_page_gdfrm_settings’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, GDForm\Controllers\Admin\AdminController->settingsPage, GDForm\Helpers\View::render, include(‘/plugins/easy-contact-form-builder/templates/admin/settings.php’), GDForm\Models\Settings->get
[08-Nov-2018 21:40:27 UTC] Error Table ‘ponmepel_wp1.wp_GDFormSettings’ doesn’t exist de la base de datos de WordPress para la consulta select Value from wp_GDFormSettings where Name=’RecaptchaSecretKey’ realizada por do_action(‘grandwp-forms_page_gdfrm_settings’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, GDForm\Controllers\Admin\AdminController->settingsPage, GDForm\Helpers\View::render, include(‘/plugins/easy-contact-form-builder/templates/admin/settings.php’), GDForm\Models\Settings->get
[08-Nov-2018 21:40:27 UTC] Error Table ‘ponmepel_wp1.wp_GDFormSettings’ doesn’t exist de la base de datos de WordPress para la consulta select Value from wp_GDFormSettings where Name=’HiddenRecaptchaPublicKey’ realizada por do_action(‘grandwp-forms_page_gdfrm_settings’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, GDForm\Controllers\Admin\AdminController->settingsPage, GDForm\Helpers\View::render, include(‘/plugins/easy-contact-form-builder/templates/admin/settings.php’), GDForm\Models\Settings->get
[08-Nov-2018 21:40:27 UTC] Error Table ‘ponmepel_wp1.wp_GDFormSettings’ doesn’t exist de la base de datos de WordPress para la consulta select Value from wp_GDFormSettings where Name=’HiddenRecaptchaSecretKey’ realizada por do_action(‘grandwp-forms_page_gdfrm_settings’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, GDForm\Controllers\Admin\AdminController->settingsPage, GDForm\Helpers\View::render, include(‘/plugins/easy-contact-form-builder/templates/admin/settings.php’), GDForm\Models\Settings->get
[08-Nov-2018 21:40:27 UTC] Error Table ‘ponmepel_wp1.wp_GDFormSettings’ doesn’t exist de la base de datos de WordPress para la consulta select Value from wp_GDFormSettings where Name=’PostsPerPage’ realizada por do_action(‘grandwp-forms_page_gdfrm_settings’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, GDForm\Controllers\Admin\AdminController->settingsPage, GDForm\Helpers\View::render, include(‘/plugins/easy-contact-form-builder/templates/admin/settings.php’), GDForm\Models\Settings->get
[08-Nov-2018 21:40:27 UTC] Error Table ‘ponmepel_wp1.wp_GDFormSettings’ doesn’t exist de la base de datos de WordPress para la consulta select Value from wp_GDFormSettings where Name=’RemoveTablesUninstall’ realizada por do_action(‘grandwp-forms_page_gdfrm_settings’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, GDForm\Controllers\Admin\AdminController->settingsPage, GDForm\Helpers\View::render, include(‘/plugins/easy-contact-form-builder/templates/admin/settings.php’), GDForm\Models\Settings->get
[08-Nov-2018 21:40:27 UTC] Error Table ‘ponmepel_wp1.wp_GDFormForms’ doesn’t exist de la base de datos de WordPress para la consulta select count(*) from wp_GDFormForms realizada por include(‘wp-admin/admin-footer.php’), do_action(‘admin_footer’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, GDForm\Controllers\Admin\ShortcodeController::showInlinePopup, GDForm\Helpers\View::render, include(‘/plugins/easy-contact-form-builder/templates/admin/inline-popup.php’), GDForm\Core\Model::get
[08-Nov-2018 21:40:27 UTC] Error Table ‘ponmepel_wp1.wp_GDFormCaptchas’ doesn’t exist de la base de datos de WordPress para la consulta DELETE FROM wp_GDFormCaptchas WHERE Created<=’2018-11-06 09:40:27′ realizada por do_action_ref_array, WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, GDForm\GDForm->pluginOldDataCleanup, GDForm\Models\Fields\Captcha::cleanOldCaptchas
[08-Nov-2018 21:40:27 UTC] Error Table ‘ponmepel_wp1.wp_GDFormForms’ doesn’t exist de la base de datos de WordPress para la consulta SHOW FULL COLUMNS FROM wp_GDFormForms realizada por do_action_ref_array, WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, GDForm\GDForm->pluginOldDataCleanup, GDForm\Models\Form::deletePreviewForms
[08-Nov-2018 21:40:42 UTC] Error Table ‘ponmepel_wp1.wp_GDFormSettings’ doesn’t exist de la base de datos de WordPress para la consulta select Value from wp_GDFormSettings where Name=’PostsPerPage’ realizada por do_action(‘toplevel_page_gdfrm’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, GDForm\Controllers\Admin\AdminController->mainPage, GDForm\Helpers\View::render, include(‘/plugins/easy-contact-form-builder/templates/admin/forms-list.php’), GDForm\Models\Settings->get
[08-Nov-2018 21:40:42 UTC] Error Table ‘ponmepel_wp1.wp_GDFormForms’ doesn’t exist de la base de datos de WordPress para la consulta select count(*) from wp_GDFormForms WHERE IsPreview = 0 realizada por do_action(‘toplevel_page_gdfrm’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, GDForm\Controllers\Admin\AdminController->mainPage, GDForm\Helpers\View::render, include(‘/plugins/easy-contact-form-builder/templates/admin/forms-list.php’), GDForm\Models\Form::getAllItemsCount
[08-Nov-2018 21:40:42 UTC] Error Table ‘ponmepel_wp1.wp_GDFormForms’ doesn’t exist de la base de datos de WordPress para la consulta select count(*) from wp_GDFormForms realizada por do_action(‘toplevel_page_gdfrm’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, GDForm\Controllers\Admin\AdminController->mainPage, GDForm\Helpers\View::render, include(‘/plugins/easy-contact-form-builder/templates/admin/forms-list.php’), GDForm\Core\Model::get
[08-Nov-2018 21:40:42 UTC] Error Table ‘ponmepel_wp1.wp_GDFormForms’ doesn’t exist de la base de datos de WordPress para la consulta select count(*) from wp_GDFormForms realizada por include(‘wp-admin/admin-footer.php’), do_action(‘admin_footer’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, GDForm\Controllers\Admin\ShortcodeController::showInlinePopup, GDForm\Helpers\View::render, include(‘/plugins/easy-contact-form-builder/templates/admin/inline-popup.php’), GDForm\Core\Model::get
[08-Nov-2018 21:40:53 UTC] Error Table ‘ponmepel_wp1.wp_GDFormForms’ doesn’t exist de la base de datos de WordPress para la consulta select count(*) from wp_GDFormForms realizada por include(‘wp-admin/admin-footer.php’), do_action(‘admin_footer’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, GDForm\Controllers\Admin\ShortcodeController::showInlinePopup, GDForm\Helpers\View::render, include(‘/plugins/easy-contact-form-builder/templates/admin/inline-popup.php’), GDForm\Core\Model::get
[08-Nov-2018 21:41:00 UTC] Error Table ‘ponmepel_wp1.wp_GDFormForms’ doesn’t exist de la base de datos de WordPress para la consulta SHOW FULL COLUMNS FROM wp_GDFormForms realizada por do_action(‘admin_init’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, GDForm\Controllers\Admin\AdminController::createForm, GDForm\Models\Form->save

what I understand is that it does not create the database again when reinstalling the plugin.

log error

error message

hello again guys!, any idea comes to you with the information of the log, to try to find the error?

Thank you !!

• This reply was modified 6 years, 4 months ago by ADRIAN.

Well as designers we have done everything in our power to recover the plugin, but it has been in vain.

and we see that the support for the free mode is not fast enough for our needs

Could I hire the pro version, with support for six months and leave the plugin running?

please, if possible, indicate how to proceed to acquire the plugin and that they can install it working please

We are checking the errors you have sent. We will get back to you with updates during 24 hrs
Thank you

THANK YOU VERY MUCH, THANK YOU HUGE, IT IS THE LAST THING THAT WE ARE ABOUT TO FINISH THE PROJECT,

hi, to facilitate the location of the problem we have left everything as it was at the time of the upload to the server and at the exact moment where everything stopped working

the plugin database has been installed with the data it contained and the plugin, and we have left the form with the error that you can see in the following link
https://ponmepelos.com

also the error log seems to have changed so we have uploaded it to the server so you can view it more comfortably on this link

https://ponmepelos.com/log-error-grandwp.txt

we understand how busy they are, but really urges us and their plugin fits perfectly with our needs, so we are so interested

thank you very much for all the efforts you are making

I hope we can solve it as soon as possible.

See you soon and thanks again

Atte.

• This reply was modified 6 years, 4 months ago by ADRIAN.

Hello,

We’ve been checking the error logs to try to understand what causes the issue. If you could contact us via our website, we could get more details and assist you better.
https://grandwp.com/support

Thank you

ok guys, I will buy the plugin and send support ticket from your website

thank you !!!

Would you be so kind to delete comments that include our domain for security?

we see that we can not delete them directly from here
Thank you