Problems in v. 5.0.2

I’m sorry to hear that you are having problems. If possible (i.e. – if they are not Paid Themes), I would like to re-create your problem on my test systems. Could you tell me what Themes and what versions you have installed, and the old and new version of which Theme you were updating when the problem began?

I may have misunderstood you, but were you saying that the Theme you updated did not work even after my Multiple Themes plugin was deactivated? If so, then the problem is definitely with the Theme, not my plugin.

Otherwise, the first thing I would suggest trying is to go through the instructions in the Theme Options tab of my plugin, to try resetting the Menu on the Theme that you updated.

Thanks for your fast response.

They are paid themes but your plugin works well with them if I install directly the updated theme (I’ve try it in other site and works) the problem is that I had installed v1 of secondary theme and when I updated it with v2 (removing and uploading new version) then site crash.

But if I install v2 in other site plugin works ok, the problem comes when you have a previous version and update… And if I return to v1 of theme (that works ok too in first installation) then the site crash too!!

I’ve tried to removing all pages created with v1 of theme and creating new ones but no resolve the problem.

You say that a possible solution is resetting the menu, you refer to reselect the theme in the “Select Theme for Site Home” dropbox?

The problem is strange because in first installation works ok v1 and v2 but when you remove theme and reinstall then crash.

I remove your plugin and reinstall but the problem persist, the delete process remove the plugin and interactions with themes completely?

Thanks for your help!

Most important info first: all my plugins are written so that simply deactivating them will completely stop them from doing anything. It is just as if you never installed them. Likewise, if you delete my plugins.

My plugin’s Settings page has a tab called Theme Options. It explains how to change the Menu. But it doesn’t sound like that will solve your problem based on what you have said.

Based on what you have told me, it sounds like something other than my plugin is at fault, since it occurs without my plugin being activated. Since these are paid Themes, Support is included when you paid for those Themes, so you are best off documenting a test WITHOUT my plugin activated that crashes your site and reporting it to the Theme Support for the Theme you are updating when it crashes.

I just received another report of a similar problem. In that case, I am suggesting that my plugin be deactivated whenever you delete a Theme that you plan to re-install or upgrade with a new version. My plugin can be re-activated as soon as the Theme is re-installed (same or newer version).

I recently added a cleanup procedure that looks for Settings that refer to Themes that do not exist, and deletes those Settings. There is some possibility that this is causing the behaviour that you are seeing, though I certainly don’t know as I never ran into it during my testing of that new feature.

Obviously, I’m very interested in anything you find out.

Version 5.0.3 has just been released to remove the Settings Cleanup code mentioned in my previous post.