Problems following migration from staging server

  • We launched an updated version of our web site from a staging server this week…our hosting provider switched the files from the staging server using a script, and we have been plagued with problems ever since. We cannot update or create posts because we get a “you may not be connected” error message (even though we can get to the post creation page or existing posts). We also have lost the ability to create tags, select categories, or select featured images…the options do not show up in the post editor. Our hosting provider claims this is a developer problem, and our developer claims it’s a hosting screwup from when they migrated the site from the staging server.

    Can anyone offer any suggestions on how to solve these problems?

    Thanks!

    Mark

    The page I need help with: [log in to see the link]

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  • NB: I’m using example.com below in place of your actual domain name. Be sure to replace this with your actual domain when taking the action described below.

    A quick peep shows your site still has numerous URLs beginning with https://staging.example.com/ — which, I’ll presume, is your staging address.

    So it seems whichever “script” your host used to do the migration didn’t do a great job. And I would also have expected your developer would point this out, rather than both parties blaming each other.

    I don’t know if this is the root cause of your problems or not, but that’s where you should begin your troubleshooting.

    To fix this…

    Run a “search and replace” on the site’s database to replace all URLs having the staging address with their equivalent using the live site’s address. That is…

    Replace staging address: https://staging.example.com/

    With live address: https://example.com/

    You may do this via SQL directly, or using a plugin like Better Search and Replace. If possible, get your developer to do this for you.

    Report back if any issues remain after fixing the URLs as instructed above.

    Standing by.

Viewing 1 replies (of 1 total)
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