Problems enabling the Memcached service

  • Hi,

    Tried to follow the instructions https://www.siteground.com/tutorials/supercacher/memcached/ and

    1) First enabled the Memcached service from the SuperCacher tool in our cPanel.

    2) Then went to the SuperCacher page in our admin panel, scrolled down to the bottom of the page to find the Memcached Setting panel, and tried to click on the ON toggle that enables the Memcached service. However, it gave an error ‘Could not disable Memcache!’

    How can I enable the service?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support ivanatanasov

    (@ivanatanasov)

    @daniela2017

    Hello,

    My name is Ivan Atanasov, I am part of the Senior Support Team at SiteGround.

    We will need to reproduce this problem in order to offer a solution. Please post a support ticket from your User Area -> Support including more detailed information (such as the domain name where your application is running) so that we can proceed with the investigation.

    Plugin Support ivanatanasov

    (@ivanatanasov)

    @daniela2017 – A reply has been posted in your ticket. Your cooperation was much appreciated.

    This is exactly the problem I am having today. Enabled Memcached in cPanel, when I go to WordPress admin SG Optimizer setting and go to the bottom hit enable memcache, error appears: “Could not disable memcache!”, First, I am not even trying to disable memcache, but the error text reads as if I am. Secondly, why is this appearing? It would be nice if it tells me that my site can’t use this cache type or something that makes sense.

    I have the same problem. It wasn’t very helpful for the Senior Support Team at SiteGround to have answered the original poster privately instead of updating what the problem was for others.

    Hi,

    I got the same problem and ended up debugging the code.

    On my end it was the script trying to delete object-cache.php from wp-content folder and failing while trying to enable on first run (wich does a disable due to the bug on first click).

    so I would suggest creating that file (object-cache.php) as empty in wp-content and clicking once to make the script setup the option properly and then clicking again to enable it.

    hope this helps.

    @jmrd27 I just tried your suggestion. It worked like a BOSS! Thank you for posting the fix.

    Thank you very much it was solved as @jmrd27 suggested!

Viewing 7 replies - 1 through 7 (of 7 total)
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