• It seems that Athemes has dropped the ball and refuses to respond to tickets. I raised 3 within a week and none have been answered.

    In any case, I hope that there is someone here who may have experienced a similar issue and thus will be able to help with the following:

    After the latest update, two of my websites experienced problems and I had to restore both from backup. The first one, 'haltonpeelhumanists.ca/' gave me the following error through the WordPress built-in feature for errors:
    
    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 6.2
    Active theme: Sydney Pro (version 3.1.14) Current plugin: (version ) PHP version 8.0.28
    
    Error Details
    
    An error of type E_ERROR was caused in line 327 of the file /public_html/haltonpeelhumanists.ca/wp-content/themes/sydney-pro-ii/theme-dashboard/class-theme-dashboard.php. Error message: Uncaught TypeError: implode(): Argument #1 ($pieces) must be of type array, string given in /public_html/haltonpeelhumanists.ca/wp-content/themes/sydney-pro-ii/theme-dashboard/class-theme-dashboard.php:327
    Stack trace:
    
    0 /public_html/haltonpeelhumanists.ca/wp-content/themes/sydney-pro-ii/theme-dashboard/class-theme-dashboard.php(327): implode(',', NULL)
    
    1 /public_html/haltonpeelhumanists.ca/wp-content/themes/sydney-pro-ii/theme-dashboard/class-theme-dashboard.php(632): Sydney_Theme_Dashboard->html_features(Array)
    
    2 /public_html/haltonpeelhumanists.ca/wp-includes/class-wp-hook.php(308): Sydney_Theme_Dashboard->html_carcase('')
    
    3 /public_html/haltonpeelhumanists.ca/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters('', Array)
    
    4 /public_html/haltonpeelhumanists.ca/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
    
    5 /public_html/haltonpeelhumanists.ca/wp-admin/admin.php(259): do_action('appearance_page…')
    
    6 /public_html/haltonpeelhumanists.ca/wp-admin/themes.php(10): require_once('/home/tafilara/…')
    
    7 {main}
    
    thrown
    
    There were problems with the Theme Dashboard as the help was not working and the area at the bottom pertaining to siteorigin was giving an error
    
    The second site, was just giving me the following error when accessing the Theme Dashboard: implode(): Argument #1 ($pieces) must be of type array, string given
    
    Interestingly, the sites experiencing issues use SiteOrigin for page builder. However, the sites that use Elementor, did not experience any issues.
    
    I would be most grateful if anyone is able to assist me in this issue so I can update the theme to the latest version.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi @ktsembelis,

    Please refer to this thread as you are needing help with Sydney Pro. Thanks in advance!

    Thread Starter ktsembelis

    (@ktsembelis)

    Interestingly, I submitted four tickets overall, all of which were NEVER answered. It seems that athemes simply do not respond to tickets for pro users, which is rather disappointing. If the ticket system is not working, then it should be ameliorated as, I am sure, I am not they only pro user in need of assistance after an update. In any case, I will follow-up with an email to athemes. Thank you for the response.

    • This reply was modified 1 year, 7 months ago by ktsembelis.
    • This reply was modified 1 year, 7 months ago by ktsembelis.
    • This reply was modified 1 year, 7 months ago by ktsembelis.
    Theme Author athemes

    (@athemes)

    @ktsembelis The ticket system on our website is working. I just tested it myself and we have been receiving tickets from other users. If for some reason it’s not working for you then you can email support[at]athemes.com directly.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Problems after Pro update to 3.1.14’ is closed to new replies.