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Resolved danpowellbvm
(@danpowellbvm)

3 years, 10 months ago

Hi, I seem to be having problems adding and displaying new product categories.

This morning I tried adding 3 new categories with https://www.bvm.co.uk/category/computers/handheld-pcs-and-rugged-tablets/ as the parent category.

This is one of the new categories I added.
https://www.bvm.co.uk/category/computers/handheld-pcs-and-rugged-tablets/mactron-medical-healthcare/

The new category “mactron-medical-healthcare” doesn’t show in products\categories in the WordPress admin area. It does show if I search for the category. I can add products to the category.

It doesn’t show on the front end of my website as a category. The category does show on product pages. https://www.bvm.co.uk/products/2447-medical-series-tablets-meditron/

If I change the parent to none or to https://www.bvm.co.uk/category/computers/ everything shows correctly.

https://www.bvm.co.uk/category/mactron-medical-healthcare (works perfect)
https://www.bvm.co.uk/category/computers/mactron-medical-healthcare (works perfect)
https://www.bvm.co.uk/category/computers/mactron-medical-healthcare/mactron-medical-healthcare (problems)

Thanks

Dan

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Thread Starter danpowellbvm
(@danpowellbvm)

3 years, 10 months ago

I’ve done some more testing.

bvm.co.uk/category/dan-test (works perfect)
bvm.co.uk/category/computers/dan-test (works perfect)
bvm.co.uk/category/computers/panel-pcs/dan-test (works perfect)
bvm.co.uk/category/computers/panel-pcs/all-panel-pcs/dan-test (doesnt show)

bvm.co.uk/category/dan-testing (works)
bvm.co.uk/category/computers/dan-testing (works)
bvm.co.uk/category/computers/handheld-pcs-and-rugged-tablets/dan-testing (doesnt work)
bvm.co.uk/category/computers/industrial-and-embedded-systems/dan-testing (works)
bvm.co.uk/category/computers/industrial-and-embedded-systems/amd-solutions/dan-testing (doesn’t work)

The handheld category has no sub categories, I cant add any new categories.
The industrial and embedded system category already has sub categories, I can add new categories.

Plugin Support abwaita a11n
(@abwaita)

3 years, 10 months ago

Hi @danpowellbvm,

You’ll first want to check whether this is caused by a plugin/theme conflict with WooCommerce.
?
The best way to determine this is todo a conflict test here.

Let us know how it goes.

Thanks.

Thread Starter danpowellbvm
(@danpowellbvm)

3 years, 10 months ago

Hi, thanks for the reply. I disabled all plugins except Woocommerce and the problem went away. I could see the missing categories.

I enabled plugins a few at a time, with all plugins re-activated the problem seems to have gone away.

I will do some more testing over the weekend.

thanks

Dan

Plugin Support Gabriel – a11n
(@gabrielfuentes)

3 years, 10 months ago

Glad to know that you could confirm that a plugin was causing the conflict.

Great! I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Cheers.

Viewing 4 replies - 1 through 4 (of 4 total)

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