Problemi with configuration

Hi @vensocialmedia,

First, make sure you’re updated to the latest version of the “Facebook for WooCommerce” plugin.

Then, at the connection step “What is Woocommerce Integration allowed to do” make sure all fields are enabled. Facebook recently updated its settings to toggle “Manage your business” permission to Off by default.

If none of those things work, as the error that you’re seeing isn’t very informative, we have a snippet that will give us some additional error information. This should give us a better indication as to what might be happening here.

Can you please add the following snippet to your site and attempt to connect to Facebook again? If you aren’t familiar with adding custom code to your site, here is some information as to how to do it. We recommend the free Code Snippets method.
You can view the snippet here:


add_filter( 'wc_facebook_connection_proxy_url', function() { return 'https://wc-connect-test.skyverge.com/auth/facebook/'; } );


Once the snippet is in place and you have had a chance to try to connect to Facebook again, would you please send us a screenshot or text of any additional error messages that show?

Thanks for the reply.

When I configure the plug-in I put all options to on.

I installed the snippet with Code Snippets but when it completes the page does not load

Hi @vensocialmedia. Thanks for the update. That snippet no longer works so please go ahead and delete it from the site. Our developers are working on a replacement snippet.

In the meantime, please share your system report with me. You can find it by going to WooCommerce > Status > Get system report and then click Copy for support to be able to paste it in your reply.

Hi,
this is the report that the system gives me.

### WordPress Environment ###

WordPress address (URL): https://www.urka-whataday.it
Site address (URL): https://www.urka-whataday.it
WC Version: 5.1.0
REST API Version: ? 5.1.0
WC Blocks Version: ? 4.4.3
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.0.2
Log Directory Writable: ?
WP Version: 5.7
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: it_IT
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.27
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1g-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.1.0
WC Database Prefix: wp_
Dimensione totale database: 27.30MB
Dimensione dati database: 22.52MB
Dimensione indice database: 4.78MB
wp_woocommerce_sessions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_woocommerce_order_items: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_woocommerce_order_itemmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_woocommerce_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_woocommerce_payment_tokens: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_woocommerce_payment_tokenmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_woocommerce_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_actionscheduler_actions: Dati: 0.06MB + indice: 0.11MB + motore InnoDB
wp_actionscheduler_claims: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_actionscheduler_groups: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_actionscheduler_logs: Dati: 0.06MB + indice: 0.03MB + motore InnoDB
wp_aepc_custom_audiences: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_aepc_logs: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_ce4wp_abandoned_checkout: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_commentmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_comments: Dati: 0.02MB + indice: 0.09MB + motore InnoDB
wp_glsr_assigned_posts: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_glsr_assigned_terms: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_glsr_assigned_users: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_glsr_ratings: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_grp_google_place: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_grp_google_review: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_itsec_bans: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_itsec_distributed_storage: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_itsec_fingerprints: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_itsec_geolocation_cache: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_itsec_lockouts: Dati: 0.02MB + indice: 0.08MB + motore InnoDB
wp_itsec_logs: Dati: 0.11MB + indice: 0.11MB + motore InnoDB
wp_itsec_mutexes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_itsec_opaque_tokens: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_itsec_temp: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_itsec_user_groups: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_mailchimp_carts: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_mailchimp_jobs: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_ms_snippets: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_mystickyelement_contact_lists: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_options: Dati: 3.17MB + indice: 0.13MB + motore InnoDB
wp_packlink_entity: Dati: 1.14MB + indice: 0.00MB + motore InnoDB
wp_postmeta: Dati: 5.42MB + indice: 1.89MB + motore InnoDB
wp_posts: Dati: 10.52MB + indice: 0.39MB + motore InnoDB
wp_snippets: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_termmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_terms: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_term_relationships: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_term_taxonomy: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_usermeta: Dati: 0.08MB + indice: 0.06MB + motore InnoDB
wp_users: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wp_wc_admin_notes: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wc_admin_note_actions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_category_lookup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wc_customer_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_order_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_order_product_lookup: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_wc_order_stats: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wp_wc_order_tax_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_product_meta_lookup: Dati: 0.02MB + indice: 0.09MB + motore InnoDB
wp_wc_reserved_stock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wow_fbtnp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wt_iew_action_history: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wt_iew_cron: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wt_iew_ftp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wt_iew_mapping_template: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_yith_wcwl: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_yith_wcwl_lists: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_yoast_indexable: Dati: 0.33MB + indice: 0.28MB + motore InnoDB
wp_yoast_indexable_hierarchy: Dati: 0.05MB + indice: 0.05MB + motore InnoDB
wp_yoast_migrations: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_yoast_primary_term: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_yoast_seo_links: Dati: 0.20MB + indice: 0.09MB + motore InnoDB

### Post Type Counts ###

attachment: 668
ct_afc: 1
custom_css: 3
customize_changeset: 22
nav_menu_item: 32
page: 14
popup: 7
popup_theme: 17
post: 3
product: 68
product_variation: 89
revision: 475
shop_coupon: 3
shop_order: 2
site-review: 3
wpcf7_contact_form: 6

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (25) ###

iThemes Security: by iThemes – 7.9.0
Code Snippets: by Code Snippets Pro – 2.14.1
Contact Form 7: by Takayuki Miyoshi – 5.4
Cresta Help Chat: by CrestaProject - Rizzo Andrea – 1.2.2
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.1.2
Envato Market: by Envato – 2.0.6
Facebook for WooCommerce: by Facebook – 2.3.3
HookMeUp – Additional Content for WooCommerce: by GetBowtied – 1.3.3
Insert Headers and Footers: by WPBeginner – 1.5.0
WPBakery Page Builder: by Michael M - WPBakery.com – 6.5.0
Packlink PRO Shipping: by Packlink Shipping S.L. – 3.1.3
Popup Maker: by Popup Maker – 1.16.1
Shopkeeper Extender: by GetBowtied – 1.6.9
Shopkeeper Portfolio Addon: by GetBowtied – 1.3.4
Site Reviews: by Paul Ryley – 5.8.0
Smart Sidebars Slider - Plugin for WordPress: by Milan Petrovic – 2.9.1
Use Any Font: by Dnesscarkey – 6.0.5
Stripe For WooCommerce: by Payment Plugins
[email protected] – 3.2.15

WooSwatches - Woocommerce Color or Image Variation Swatches: by WooMatrix – 3.0.20
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
WooCommerce: by Automattic – 5.1.0
Yoast SEO: by Team Yoast – 16.0.2
WP Fastest Cache: by Emre Vona – 0.9.1.6
Active Campaign & Contact Form 7: by WPoperation – 1.1.2
YITH WooCommerce Wishlist: by YITH – 3.0.20

### Inactive Plugins (1) ###

Pixel Caffeine: by AdEspresso – 2.3.3

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #5 - /shop/
Carrello: #2953 - /cart/
Pagamento: #2876 - /checkout/
Il mio account: #2877 - /my-account/
Termini e condizioni: ? La pagina non è impostata

### Theme ###

Name: Shopkeeper Child
Version: 1.0
Author URL: http:%20//www.getbowtied.com/
Child Theme: ?
Parent Theme Name: Shopkeeper
Parent Theme Version: 2.9.41
Parent Theme Author URL: https://www.getbowtied.com/
WooCommerce Support: ?

### Templates ###

Overrides: shopkeeper/woocommerce/archive-product.php
shopkeeper/woocommerce/checkout/form-coupon.php
shopkeeper/woocommerce/checkout/form-login.php
shopkeeper/woocommerce/content-product.php
shopkeeper/woocommerce/content-single-product.php
shopkeeper/woocommerce/global/quantity-input.php
shopkeeper/woocommerce/global/sidebar.php
shopkeeper/woocommerce/global/wrapper-end.php
shopkeeper/woocommerce/global/wrapper-start.php
shopkeeper/woocommerce/myaccount/form-login.php
shopkeeper/woocommerce/single-product/add-to-cart/simple.php
shopkeeper/woocommerce/single-product/product-image.php
shopkeeper/woocommerce/single-product/product-thumbnails.php
shopkeeper/woocommerce/single-product/tabs/tabs.php
shopkeeper/woocommerce/single-product.php

### Action Scheduler ###

Completato: 118
Oldest: 2021-02-26 13:11:24 +0100
Newest: 2021-03-26 14:34:31 +0100

In attesa: 1
Oldest: 2021-03-27 14:34:31 +0100
Newest: 2021-03-27 14:34:31 +0100

### Status report information ###

Generated at: 2021-03-26 15:41:08 +01:00

Best regards

Thanks for that, @vensocialmedia!

While visiting your site, I didn’t see any tracking on the WooCommerce pages. In your first message, you said:

When I return to WordPress it appears as if it had not been done and everything is not configured.

Can you let us know more about what you’re seeing? You can send us a screenshot through https://snipboard.io

Before attempting a reconnection, if you have an ad blocker installed, can you try temporarily disabling it first, then reconnecting with a new incognito session on your browser?

Please let us know how that goes!

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.