Problème de connexion

  • Resolved ticafew

    (@ticafew)


    6 months, 3 weeks ago

    Je n’arrive pas à connecter le plugin. Je suis les étapes mais à la fin de la validation Google, quand on revient sur woocommerce, cela me demande de me reconnecter.

    Dans le journal k=j’ai cette erreur :

    Erreur Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\GoogleServiceProvider::handle_unauthorized_error Client error: POST https://api.woocommerce.com/google/google-mc/content/v2.1/476022806/reports/search resulted in a 401 Unauthorized response: {“statusCode”:401,”error”:”Unauthorized”,”message”:”Site is not connected to Google account for google-mc”}

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @ticafew

    It seems there’s an issue with the Google Merchant Center connection and permission. You can resolve the issue by completely disconnecting the current connection and setting it up afresh. Here’s how:

    Next, go to Marketing > Google Listings & Ads and set up the connection again.

    Let us know how it goes!

    Thread Starter ticafew

    (@ticafew)

    Bonjour, j’ai fais ce que vous avez dis, mais cela bloque au niveau de la connexion Google ADS et Google Merchant center. Il ne veut pas se connecter. J’ai vraiment besoin d’aide. Cordialement

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @ticafew,

    Hello, I did what you said, but it blocks at the level of the Google ADS and Google Merchant center connection.

    Are you getting any error messages? If possible, are you able to share a screenshot or video while trying to connect so that we can see the behavior for visual understanding? For screenshots, please use this website(https://snipboard.io/) to upload the screenshots.

    You can use a video recording software of your choice and share the direct link here with us.

Viewing 3 replies - 1 through 3 (of 3 total)
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