Problemas con los pedidos

Hi, thank you for reaching out to us.

“An HTTP error occurred during the payment process: 423 error”

The above error means the communication is not completed. Please check the following documentation to troubleshoot this issue.

https://www.tipsandtricks-hq.com/ecommerce/payment-testing-checklist-for-simple-shopping-cart-plugin

In the above link, make sure you pay attention to the following step.

Step 5. If you are using the standard PayPal checkout option, then make sure you have the?PayPal IPN feature?enabled so the plugin can get the notification after the transaction.

Let me know how you go.

Kind regards.

This is going to be related to the server server (external to the plugin). What kind of hosting package/plan are you using? Is this server from a WordPress hosting provider?

Hello, I’m sorry to tell you that we already did all this…
And since, indeed, in test mode, nothing is clear… although I have to tell you that I have it configured well, because with other plugins, as I mentioned in another thread, I even received an email that a purchase had been made , still in trial mode… I had my son, with his account, make a live purchase. And everything worked perfectly… through his cell phone, I bought and received his email with the link… everything was perfect.
But then with other customers, he didn’t do it, he gave that error… they believed that they hadn’t done it right and they made the purchase again, one to three more times… But they never got anything. And to me neither, no notification of purchase, none from the complement, which until then he did.
It is true that I must have gotten step 5 wrong that you mentioned, because now I receive a notification, but from Pay Pal.
Deactivate the plugin. And now I’m using it on the one I have as a test, there was an update yesterday… I’ll review it and tell you how it goes, okay?
And yes, the hosting I have is for WordPress.
Thank you so much

still in trial mode… I had my son, with his account, make a live purchase. And everything worked perfectly… through his cell phone, I bought and received his email with the link… everything was perfect.

This confirms that the plugin is working as expected from the comment above.

But then with other customers, he didn’t do it, he gave that error… they believed that they hadn’t done it right and they made the purchase again, one to three more times… But they never got anything. And to me neither, no notification of purchase, none from the complement, which until then he did.

When you see the following error message “An HTTP error occurred during the payment process: 423 error”. You will not receive any notification because the error prevents this from happening.

It is true that I must have gotten step 5 wrong that you mentioned, because now I receive a notification, but from Pay Pal.

Step 5 is important if you are using the standard PayPal checkout option.

Deactivate the plugin. And now I’m using it on the one I have as a test, there was an update yesterday… I’ll review it and tell you how it goes, okay?

The update will not fix the error mentioned above. I just thought of letting you know.

And yes, the hosting I have is for WordPress.

Can you provide the details for the question the developer asked you above “What kind of hosting package/plan are you using?”, if you don’t mind?

Thank you.

Well yes, you’re right, the plugin works… It would bother me enough if in the end the problem is with the server and not yours.

The server is: https://www.webempresa.com/wordpress/hosting-wordpress.html, the medium plan
and where I have it installed:

https://www.pruebas.magicoarcoiris.com/carrito-de-la-compra/

Seriously, I’m sorry for being so annoying!!
Thanks a lot!!

I checked your shopping cart URL above and notice that you are using <form action=”https://www.sandbox.paypal.com/cgi-bin/webscr&#8221; method=”post” target=”_blank”>. Is your testing configured to use sandbox mode? If you are then the emails will not work.

Note:?Sandbox emails are imaginary emails. A real email can’t be routed to that inbox. So if you are testing the actual email notification you will have to use a live transaction. You can always refund the transaction after the test.

Kind regards.

Yes, it was in test mode, but in case you need it, I just put it live.

I just checked and I can see that live mode is enabled.

Also, I forgot to ask you. I just want to make sure everything on your end is correct. Can you share the shortcodes you are currently using?

Thank you.

Okay, don’t worry, I understand you have to ask these questions.
For the products, I add them from the page or entry with the cart icon and the code is this:
[wp_cart_button name=”Lilit Christmas” price=”12″ file_url=”https://www.trabajos.magicoarcoiris.com/wp-content/uploads/2023/12/Lilit-christmas.zip”%5D
and for the cart
[show_wp_shopping_cart]
That’s all

I checked your shortcode above and made some adjustments. Please always make sure your double quotes “” are correct. I also removed the file URL from the sample shortcode below because you don’t want people to know the actual physical URL address. Please make sure you change the URL above for your download product.

[wp_cart_button name="Lilit Christmas" price="12" file_url="your file url address goes here"]

Also, I can tell from your site that you are adding the following [show_wp_shopping_cart] to a different page for your cart. I guess you also added the shopping cart URL address to the following feature Automatic redirection to checkout page in the plugins settings? This is located under Simple Cart -> General Settings -> Shopping Cart Settings.

If all the above is correct, then the plugin should work regardless whether it is a desktop, laptop, mobile phone or tablet. If it doesn’t work with mobile devices, then this could an issue with your server settings, “due to the error message above” or a compatibility issue with a plugin or theme. Also cache plugins or cache services can also cause issues with shopping cart plugins.

Kind regards.

Of course I didn’t want the address to be seen… so thank you very much!! That’s why I liked the other plugin, because it encoded them and they couldn’t be seen!!
Maybe that, and well… that’s saying something, I could have included the accessory, for stupid people like me!!!

Yes, the automatic redirection to the payment page, yes… I have this as requested in the configuration.

Well, I’ll try it again to see if it doesn’t cause a problem. If I give them, I will contact the server to see what might happen.
I find it difficult to test whether it is the theme or some other plugin, because if it apparently works, let’s see how I can guess which one it is?

In any case, thank you for your help, and for your kindness!!
I am truly delighted with you!!
In fact, I’m thinking about buying your WP eStore Plugin, which I think has the options that I like about it and WP Express Checkout.
Let’s see if I can get Santa Claus, or the Three Wise Men from the East, to bring it to me!!
Really, thank you very much and Happy Holidays!!!

Hi, I just thought of touching base with you regarding this thread? Any news?

Regards.

Ohh.. thank you very much for remembering!! At the moment there is no news, my sales are very limited… and with the holidays and all the commotion, I have not created any new packages and therefore there is no news.
I imagine that by the middle of the month, there may be something and I’ll let you know!!
Thank you very much and happy new year!!!