problema plugin

HI @hellsbrigade, sorry to hear you had trouble the plugin blocking Elementor when editing pages; and thanks for the screenshot!

I tried to reproduce the issue on my test site with Boost, Elementor, and the OceanWP theme installed, but the problem didn’t appear.

This leads me to suspect that you encountered a plugin and/or theme conflict. To troubleshoot that, try temporarily deactivating all your plugins and check if the problem is resolved that way. If it works, then reactivate each plugin one-by-one to find out which one is causing problems.

To avoid an interruption on the live site, you can troubleshoot by using the plugin Health Check, here’s a guide at https://wordpress.com/support/plugins/solve-problems-with-plugins/#health-check-amp-troubleshooting-plugin

purtroppo il problema è stato verificato dal servizio hosting e dagli sviluppatori del tema ed entrambi i supporti tecnici sono arrivati alla stessa soluzione e disattivando il plugin il problema non si è presentato quindi il problema era imputabile al plugin in quanto sono stati eseguiti tutti i test anche disattivando tutti i plugin il problema persisteva invece disattivando il vs plugin il sito tornava a funzionare correttamente

Hi @hellsbrigade, thanks for the update.

I no longer see Boost on the site, if you’d like to give it another try, could you help us gather more info about the issue by checking for the JavaScript errors (see guide)?

proverò nei prossimi giorni a reinstallare il plugin

Hi there,

I will try to reinstall the plugin in the next few days

Could you tell me if you were able to reinstall the Jetpack Boost and check for JavaScript errors in your browser console?

If you’re comfortable sharing, the console logs captured when the issue occurs will help diagnose the issue more accurately. Also, please let us know if you’re using any caching mechanisms, as it could also be contributing to the problem.

Please reply to this thread with the aforementioned details, and we’ll proceed from there.

Thank you!

Hi @hellsbrigade,

Do you have updates about that? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!