Problema loading popup in 2 languages using wpml

  • Resolved shendeluth

    (@shendeluth)


    8 months, 2 weeks ago

    Hello,

    i know wpml is not supported in your plugin, but i’m using another plugin “Shortcode Elementor”(that’s wpml compatible) to creat a multilingual shortcode to add into popup content. I created a Popup loading on homepage with this shortcode and it shows into primary language “Cat”(catalan) but not showing when i change language to “Es”(Spanish) staying on homepage too.

    If i create another popup to show ir using a click class with the same shortcode, it’s working perfect with primary language and when i change to secondary language too.

    I was trying to find popup layer using code inspector wuth chrome navigatior and i can see popup code, but It doesn’t show.

    Can you help me?

    thank you.

    [ Please do not bump. ]

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter shendeluth

    (@shendeluth)

    Hello,

    i’m waiting for some response. I only need some way or some clue to know reason of the problem.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @shendeluth,

    Thank you for your topic.

    My apologies for the late reply – weekends are non-working days for us.

    Please note, that we were not working on International Women’s Day (March 8) as well.

    Our Development Team is know checking your case and we will get back to you as soon as possible.

    Hoping for your understanding.

    Thank you.

    Thread Starter shendeluth

    (@shendeluth)

    My apologies, you are right.

    I will be attentive to your answer.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @shendeluth,

    Thank you for your patience.

    If we understand your request correctly, after changing the language of your website, the popup which is activated on homepage is not displayed.

    We have checked and noticed that after changing the language, the website is changing as well.

    Here is the homepage URL: https://mireiacrea.com/

    After translating it looks like this: mireiacrea.com/es/?

    See the screenshot below:

    View post on imgur.com

    You will need to go to the popup options and include the mentioned page as well.

    Please, check again and let us know about the outcome.

    Thank you.

    Thread Starter shendeluth

    (@shendeluth)

    Oh, thank you. Now it’s working. I thought it detected like a homepage in both languages not like another page.

    Thank a lot.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @shendeluth,

    Thank you for your reply.

    Glad to hear that everything works fine now.

    Please, let me know if I can be of any further assistance.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)
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