problema csv

Hi @hellsbrigade

Thanks for reaching out!

“Good morning, I would like to know why the exported CSV file generates anomalies such as indicating a value ‘4.2 instead of 4.2 for weight or counting 1kg as 100kg if opened with the default language set to Italian. However, if opened with the default language set to English, the problem occurs with prices.”

I would be happy to assist you, but I am not quite sure I understand your inquiry. Could you please provide additional details or clarify your question, so I can better assist you?

If a screenshot would be helpful, I’d recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.

Once we have more information, we’ll be able to assist you further.

questo è il file scaricato e aperto in lingua italiana con openoffice https://snipboard.io/bng7rC.jpg e come si può vedere nella colonna peso che dovrebbe essere 7,5 il valore invece è ‘7.5 invece aprendo lo stesso file con lo stesso programma ma in lingua inglese come si vede da questo screen https://snipboard.io/UBydWi.jpg il problema si è spostato sulla colonna prezzo che invece di essere 43,90 risulta essere ‘43,90 come è possibile questo problema ?

Hi @hellsbrigade

This is the downloaded file opened in Italian language using OpenOffice https://snipboard.io/bng7rC.jpg and as you can see in the “Peso” column, the value that should be 7.5 is instead ‘7.5. However, when opening the same file with the same program but in English language, as seen in this screenshot https://snipboard.io/UBydWi.jpg, the problem has shifted to the “Prezzo” column which instead of being 43.90 appears as ‘43.90. How is this problem possible?

However, can you please share with us how are you exporting this file? If you could please share with us the step-by-step guide for us to check this more effectively. Furthermore, please share the exported file you are referring to here. You could use any cloud-sharing solution such as Google Drive, Dropbox, etc.

Once we have more information, we’ll be able to assist you further.

<font _mstmutation=”1″ _msttexthash=”9100″ _msthash=”233″>di seguito link del video</font> https://youtu.be/l70GntblmzU<font _mstmutation=”1″></font>

Hello @hellsbrigade,

https://youtu.be/l70GntblmzU

Thank you for sharing the video. However, it appears that the CSV editing part might have been missed during the screen recording. Could you please reattach the video?

I also tried to replicate the issue by switching the site to Italian and exporting all fields, but the values remained unchanged, as shown below.

Link to image: https://d.pr/i/l1zJua

Could you confirm if this discrepancy might be due to your CSV viewer? Also, it would be helpful to have your system status. You can find it via WooCommerce > Status. Select “Get system report,” then “Copy for support” (after scrolling down a bit). Once done, please paste it here in your reply or via a text-sharing service like https://gist.github.com/.”

Look forward to hearing back from you.

<font _mstmutation=”1″ _msttexthash=”10465″ _msthash=”312″>si noti che il programma è sempre lo stesso ma anche variando il problema persiste</font> <font _mstmutation=”1″></font>

https://snipboard.io/JOnB76.jpg file in italiano
https://snipboard.io/Yrxmsy.jpg peso errato in italiano

https://snipboard.io/GxU3sI.jpg file in inglese (uk)

https://snipboard.io/lhB8TK.jpg prezzo errato

That’s interesting! Could you please try to open the import file with Google Sheets? Do you see the same issue there?

Additionally, as previously mentioned, please attach a copy of your system status. This will assist us in replicating the issue by mimicking your store’s configuration. :?)

Look forward to hearing back from you.

si il problema si presenta anche su google sheets

report 

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wp_cff_feeds: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
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wp_mailchimp_jobs: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
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wp_nf3_chunks: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
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wp_wfpendingissues: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
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wp_wfsecurityevents: Dati: 0.09MB + indice: 0.00MB + motore InnoDB
wp_wfsnipcache: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wp_wfstatus: Dati: 1.02MB + indice: 0.09MB + motore InnoDB
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wp_wfwaffailures: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_woof_query_cache: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_woof_sd: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_woof_sd_presets: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
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wp_wpforms_tasks_meta: Dati: 0.01MB + indice: 0.00MB + motore MyISAM
wp_wpsr_caches: Dati: 0.14MB + indice: 0.00MB + motore InnoDB
wp_wpsr_optimize_images: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wpsr_reviews: Dati: 0.05MB + indice: 0.00MB + motore InnoDB
wp_wt_iew_action_history: Dati: 0.13MB + indice: 0.00MB + motore InnoDB
wp_wt_iew_mapping_template: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_yoast_indexable: Dati: 1.29MB + indice: 0.30MB + motore MyISAM
wp_yoast_indexable_hierarchy: Dati: 0.07MB + indice: 0.21MB + motore MyISAM
wp_yoast_migrations: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
wp_yoast_primary_term: Dati: 0.04MB + indice: 0.06MB + motore MyISAM
wp_yoast_seo_links: Dati: 0.86MB + indice: 0.17MB + motore MyISAM
wp_yoast_seo_meta: Dati: 0.00MB + indice: 0.01MB + motore MyISAM Post Type Counts

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NicolasKulka
wpformation – 1.9.9

WP Telegram Login: by WP Socio – 1.10.7
WP Telegram: by WP Socio – 4.0.14
Zeus For Elementor: by UranusWP – 1.0.7 Inactive Plugins (9)

Advanced noCaptcha & invisible Captcha: by WP White Security – 6.1.7
Import and export users and customers: by codection – 1.24
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Product GTIN (EAN, UPC, ISBN) for WooCommerce: by Emanuela Castorina – 1.1.1
Ultimate Social Media PLUS: by social share pro – 3.6.1
WooCommerce Blocks: by Automattic – 11.6.1
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3
WP Fastest Cache: by Emre Vona – 1.2.2 Must Use Plugins (1)

WP STAGING Optimizer: by WP STAGING – 1.5.4 Settings

API Enabled: ?
Force SSL: ?
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Shop base: #500 - /shop/
Carrello: #501 - /carrello/
Pagamento: #502 - /checkout-2/
Il mio account: #10 - /mio-account/
Termini e condizioni: #1052 - /politica-dei-resi/ Theme

Name: OceanWP Child
Version: 1.0
Author URL: https://oceanwp.org/
Child Theme: ?
Parent Theme Name: OceanWP
Parent Theme Version: 3.5.1
Parent Theme Author URL: https://oceanwp.org/about-oceanwp/
WooCommerce Support: ? Templates

Overrides: oceanwp/woocommerce/cart/mini-cart.php
oceanwp/woocommerce/content-single-product.php
oceanwp-child-theme-master/woocommerce/emails/customer-on-hold-order.php
oceanwp/woocommerce/loop/loop-start.php
oceanwp/woocommerce/single-product/product-image.php
oceanwp/woocommerce/single-product/title.php WooPayments

Version: 6.8.0
Connected to WPCOM: Sì
WPCOM Blog ID: 175558567
Account ID: acct_1L3cXM2HbZlRLGR2
Payment Gateway: Abilitato
Test Mode: Disabilitato
UPE: Abilitato (deferred_intent)
UPE Enabled APMs: card
WooPay: Non idoneo
Apple Pay / Google Pay: Abilitato (product,cart,checkout)
Fraud Protection Level: basic
Multi-currency: Abilitato
Public Key Encryption: Disabilitato
Auth and Capture: Abilitato
Documents: Abilitato
Logging: Disabilitato WooCommerce PayPal Payments

Onboarded: ?
Shop country code: IT
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: ?
Subscriptions Mode: Disabled Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-virtual-downloadable
product-external-affiliate
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-12-04 23:21:57 +01:00
Options: ?
Notes: 197
Onboarding: completed TI WooCommerce Wishlist Templates

Overrides: – Action Scheduler

Completato: 6.904
Oldest: 2023-11-03 10:48:55 +0100
Newest: 2023-12-04 09:49:42 +0100

Operazione non riuscita: 1.691
Oldest: 2020-10-28 10:29:11 +0100
Newest: 2023-09-28 17:43:12 +0200

In attesa: 5
Oldest: 2023-12-04 15:10:58 +0100
Newest: 2023-12-05 05:39:13 +0100 Status report information

Generated at: 2023-12-04 09:53:16 +01:00

Hi @hellsbrigade

Thanks for providing the requested information above.

Can you please share with us the exported CSV file that you are referring to here as well? You could use any cloud sharing solution such as Google Drive, Dropbox, WeTransfer.

Once we have more information, we’ll be able to assist you further.

link file csv https://we.tl/t-cvlCiQzYfC<font _mstmutation=”1″></font>

Hi there @hellsbrigade ??

Thank you for reaching back, with the CSV file. I noticed the site’s System Status Report (SSR) reports 1257 products, while there are just 18 included in the exported CSV file.

Just to clarify, are these the products from which the exported CSV presents anomalies, as you are reporting, or otherwise?

Could you also share the URLs of some of the products included in the CSV file, for us to investigate further?

Looking forward to hearing from you!

il file csv è solo un esempio in quanto ho esportato una sola categoria di prodotti

ecco alcuni esempi dei prodotti

https://www.ferramentamagnante.com/roma/antialghe-x-piscina-lapi-lt25/

https://www.ferramentamagnante.com/roma/antialghe-x-piscina-lapi-lt10/

https://www.ferramentamagnante.com/roma/piscina-ultra-xtr-frame-26368-intex-cm-732×366-h-cm-132-volley/<font _mstmutation=”1″></font>

Hi there @hellsbrigade ??

Thank you for reaching back, with the URLs for sample products where the issue occurs.

After visiting all three product pages, it appears that the first two have their weight correctly appearing in the exported CSV file, and the third product’s page returns a not-found message. Below, I am attaching screenshots, for reference.

I hope this is helpful! Please let us know if you have any further questions or concerns.
We will be happy to help you further.

link di verifica funzionante https://www.ferramentamagnante.com/roma/piscina-ultra-xtr-frame-26368-intex-cm-732×366-h-cm-132-volley/

il problema nello screen https://snipboard.io/068UYG.jpg non si può notare in quanto non viene mostrata la riga di digitazione e soprattutto quale lingua è stata utilizzata per aprire il file il problema si presenta quando vado a ricaricare il file csv sul sito il peso viene modificato e lo imposta a 0<font _mstmutation=”1″></font>

Hello @hellsbrigade,

If the weight is correctly entered and you’re still experiencing the issue, it could be due to the CSV file being opened in a software that is not fully compatible with WooCommerce’s CSV structure. This can sometimes cause issues with the formatting of the data. We recommend using a program like Google Sheets to open and edit your CSV files.

Also, please make sure your site is using the latest version of WooCommerce and that all your plugins and themes are up-to-date.

If you’re still having trouble after trying this, please let us know. We’re here to help.