Problem with Zopim widget not showing

  • I am having an issue with the Zopim (Zen Desk) chat not displaying on one of our wordpress websites. The box for the chat just comes up clear. It works on all other sites that we have. The issue happened after I updated to the latest version of the plugin. I have since tried reverting back to the old version but the issue persists. Any ideas on how to fix this?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Jose Consador

    (@joseconsador)

    (@gzaccaria2017) may I know the URL to your website so that I may investigate? Or any logs from the browser console that has an error would be useful.

    Thread Starter gzaccaria2017

    (@gzaccaria2017)

    Hi Jose,

    thanks for the reply. Our website with the issue is https://aventurafiber.com/

    Plugin Author Jose Consador

    (@joseconsador)

    Hi,
    It looks like you have some CSS that hides the chat iframe.

    
<div class="fusion-youtube-flash-fix">&shy;
<style type="text/css"> 
  iframe { visibility: hidden; opacity: 0; } 
</style></div>
<div id="main" class="clearfix " style="">

    If you could update the css selector for this style to the specific iframe you need to be hidden that should fix the problem.

    JOse

    Thread Starter gzaccaria2017

    (@gzaccaria2017)

    Hi Jose,

    Im afraid I am not sure how to accomplish this task. I am using Avada on WordPress. It was working fine until I tried to update the plugin.

    Plugin Author Jose Consador

    (@joseconsador)

    Hi,
    Looks like you got this working?

    Thread Starter gzaccaria2017

    (@gzaccaria2017)

    Yea, Avada had to be updated. I accidentally updated the plugin before which screwed everything up. I had to find Avada v4 because V5 erased all of my theme settings. It was quite the mess but I figured it out.

Viewing 6 replies - 1 through 6 (of 6 total)
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