Problem with X icon

  • Resolved rafkwa

    (@rafkwa)


    1 year, 3 months ago

    Hi! I have a problem with the X icon. The icon displays as a single-colored rectangle. When I inspect the element, in the SVG code I can see “ract” which covers the logo.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor ShareThis

    (@sharethis)

    Hello @rafkwa,

    Thank you for contacting us. We aplogize for the issue you are presenting with the ShareThis buttons.

    Can you please share with us the URL of your website so we can furthre review your issue? Also, can you please confirm which version of the Simple Share button plugin are you using?

    We are looking forward to your response.

    Best,
    -ShareThis Support Team

    Thread Starter rafkwa

    (@rafkwa)

    Version 8.4.11, https://elasticemail.com/blog/e-commerce-and-email-marketing-powerul-combination

    Plugin Contributor ShareThis

    (@sharethis)

    Hello @rafkwa.

    Thank you for replying back with more details.

    We are working with our engineering team to find a solution for your issue. We need more details on how to replicate this issue to find the root cause. Can you please share with us all the customization options you currently use in your share buttons?

    We are looking forward to getting more information.

    Best Regards,

    Thread Starter rafkwa

    (@rafkwa)


    Setting a custom color (Styling -> Color Overrides -> Icon Color) causes the problem described above.

    Plugin Contributor ShareThis

    (@sharethis)

    Hello @rafkwa,

    We are glad to see that the issue is not longer happening on your website.

    Thanks for sharing with us what was causing this issue, we will report this to our engineering team.

    Let us know if you have furthre questions.

    Best,
    -ShareThis Support Team

Viewing 5 replies - 1 through 5 (of 5 total)
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