Problem with wrong Facebook pixel

  • Resolved jillpargeter

    (@jillpargeter)


    2 years, 6 months ago

    My website was set up by a similar business owner who cloned mine from his. I have since revamped the website and deleted most of his content and links, but when I came to add a Facebook pixel, it turns out that his Facebook pixel was already installed on my WordPress website.
    I now have 2 pixels running, one linked to my Facebook and one to his.
    How do I delete the pixel that is linked to his Facebook business account?
    I don’t know much about coding, but can follow basic instructions. I am using a Divi theme to build and develop the site.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi there,

    Here is a link to a tutorial on how to remove the Facebook/Meta pixel code (I am going to assume it is manually installed):

    https://www.facebook.com/business/help/4224030857607474

    To perform the instructions you will need to go to your header and remove the code from there.

    To do this in your dashboard go to Settings > Insert Headers and Footers.

    From here make sure when your following the tutorial you remove the correct code. To do this compare the ID within the code to the ID on your Facebook/Meta business account. The ID which does not match with yours should be the ID of the other user.

    However, as an absolute failsafe; make sure you take a backup of your website before making these changes.

    Hope this helps!

    Thread Starter jillpargeter

    (@jillpargeter)

    Thanks. I looked at Headers and Footers, but can’t see any code for the pixel. I think they are numbered, but there is nothing to show which is the pixel. My pixel was installed with partner integration, but I don’t know about the incorrect one.
    This is the coding in Headers and Footers:

    <!-- Global site tag (gtag.js) - Google Analytics -->
<script async src="https://www.googletagmanager.com/gtag/js?id=G-TSZM7HFCHM"></script>
<script>
  window.dataLayer = window.dataLayer || [];
  function gtag(){dataLayer.push(arguments);}
  gtag('js', new Date());

  gtag('config', 'G-TSZM7HFCHM');
</script>
<meta name="facebook-domain-verification" content="zb4j1e1atljkz0s6fhjbhgnksccqc5" />
    • This reply was modified 2 years, 6 months ago by jillpargeter.

    Hi,

    Do you know how the other Facebook pixel was added? Depending on how it was added, this will determine how it can be removed.

    Thanks.

    Thread Starter jillpargeter

    (@jillpargeter)

    Hi Whoudini. No, I don’t know how it was added unfortunately

    Hello!

    Are you using any plugin that helps you connect your site with Facebook? — If you do so, please check if the plugin might be adding the pixel.

    Sometimes those plugins help you connect and adds the pixels.

Viewing 5 replies - 1 through 5 (of 5 total)
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